Datacenter Technician Manager (Onsite)

Microsoft; São Paulo; Presencial; BRL 100.000 - 140.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Data Center Technician Manager to lead a team in delivering high-quality data center services. The role involves ensuring compliance with safety procedures, guiding technicians on operational standards, and fostering a positive team culture. Candidates should have a high school diploma and substantial experience in IT support or managing technical teams. This position offers opportunities for personal and professional growth within a world-class cloud provider.

Serviços

Professional development opportunities

Career rotation programs

Diversity and inclusion initiatives

Qualificações

• 3+ years' experience in supporting IT equipment or related technology.
• 2+ years directing or managing technical teams.
• Basic understanding of computer hardware and components.

Responsabilidades

• Lead a team of technicians and monitor KPIs.
• Ensure compliance with quality and service standards.
• Guide team on installation and maintenance procedures.

Conhecimentos

Leadership

Technical guidance

Team empowerment

Safety procedures

Formação académica

High school diploma or GED

Associate degree in Computer Science

Ferramentas

ITIL Foundation

CompTIA certifications

Basic Structure Cabling

Descrição da oferta de emprego

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions.

You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.

As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
• Accountable for overall data center service compliance and quality.
• Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service‑change policies.
• Ensures technicians are trained on procedures for installation, deployment, replacement, and post‑execution quality check processes.
• Verify post‑execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
• Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
• Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
• Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
• Complete required safety training, conduct daily safety briefings, and participate in on‑site safety committees.
• Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder / rolling stair use).
• Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and / or incidents.
• Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
• Embody our culture and values.

Qualifications

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams.
• 2+ year(s) experience directing, supervising, or managing others.

Preferred Qualifications

• Associate degree in Computer Science or related field and / or equivalent work experience.
• 4+ years' experience supporting IT equipment or related technology.
• 3+ years' experience working in a production, mission‑critical 24x7x365 data center environment.
• Applicable certifications : Information Technology Infrastructure Library (ITIL) Foundation, ASICS / Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
• 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees.

The job is located in Campinas, São Paulo.

Background Check Requirements

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.