Customer Success Specialist

Oneday; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative education tech platform in Brazil seeks a Customer Success Specialist to enhance the student experience. The role emphasizes building relationships, monitoring student progress, and driving satisfaction outcomes. Ideal candidates should be fluent in English, exhibit exceptional communication skills, and possess an entrepreneurial mindset. Competitive salary and equity options are offered in a dynamic, fast-paced environment focused on impactful education.

Serviços

Competitive salary + equity

Startup experience with real responsibility

Accelerated learning journey

Qualificações

• Experience in customer success, account management, community management, or support is a bonus.
• Experience in startup or fast-growth environments is a plus.

Responsabilidades

• Build relationships with students and mentors.
• Monitor student progress and increase engagement.
• Identify blockers and help students stay on track.
• Run check-ins and onboarding sessions.
• Turn feedback into insights for product improvement.
• Drive retention, NPS, and student outcomes as KPIs.
• Contribute to scalable CS processes.

Conhecimentos

Fluent English speaker

Exceptional communication skills

Entrepreneurial mindset

High empathy and relationship skills

Ownership mentality

Descrição da oferta de emprego

LOVE startups and always dreamed of working in tech?

WANT to build meaningful relationships and help ambitious entrepreneurs succeed?

BELIEVE you can use initiative and ownership to fast-track your career?

THEN READ ON!

Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business dreams into reality.

Backed by $15M in seed funding from top-tier VCs in the UK and Silicon Valley, Oneday is scaling fast. Our mission : redefine business education and become the largest entrepreneurship school in the world.

Join us and help shape a world where anyone, anywhere, can build a company.

WHAT IS THIS ROLE ABOUT?

We are hiring an entrepreneurial Customer Success Specialist who will own the student experience end-to-end. Your mission is to wow our students, keep them deeply engaged, and ensure they achieve real outcomes through the program.

You will be part relationship-builder, part problem-solver, part coach. You will collaborate closely with our admissions, mentor, and product teams — acting as the voice of the customer inside Oneday.

This is NOT a routine support role. This is a high-ownership, fast-paced, startup CS role for someone who wants to grow fast.

WHAT YOU'LL DO

• Build strong relationships with students and mentors to ensure a world-class experience
• Monitor student progress and proactively increase engagement, satisfaction, and completion
• Identify blockers and help students stay motivated and on track
• Run check-ins, onboarding sessions, and community touchpoints
• Turn feedback into insights to improve the product and operations
• Drive retention, NPS and student outcomes as your core KPIs
• Contribute to building scalable CS processes as we grow

WHO WE'RE LOOKING FOR

Fluent English speaker with exceptional communication skills

• Entrepreneurial mindset — you take initiative, move fast, and solve problems without waiting for instructions
• High empathy + relationship skills (you enjoy speaking with people daily)
• Ownership mentality — you think in outcomes, not tasks
• A passion for business, startups, or education is a big plus

Bonus if you have experience in :

• Customer success, account management, community management, or support
• Startup or fast-growth environments

WHAT'S IN IT FOR YOU

• The full startup experience — real responsibility, real impact, real growth
• Competitive salary + equity
• An accelerated learning journey surrounded by entrepreneurial people
• A chance to help build something that changes lives at scale