Customer Success Manager (US Market)

SupportFinity™; Paulo de Faria; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading creator marketing platform is seeking a Customer Success Manager to manage client relationships and ensure satisfaction. This remote position requires over 2 years of experience in customer success in a SaaS environment. The ideal candidate is skilled in English and has a proactive, customer-focused approach. Competitive salary in USD with flexible work arrangements and global collaboration opportunities.

Serviços

15+ days off

Team retreats

Flexible working hours

Qualificações

• Minimum 2 years of experience in customer success or similar roles.
• Proven ability to manage client relationships and deliver business impact.
• Highly skilled in English communication, both spoken and written.

Responsabilidades

• Act as the main contact for clients to deliver exceptional customer experience.
• Build strong relationships with clients and ensure they gain value from the platform.
• Track accounts to identify churn risks and mitigate them.

Conhecimentos

Client relationship management

English communication

Problem-solving

Customer-centric approach

Organizational skills

Ferramentas

GSuite

Hubspot

Notion

JIRA

Descrição da oferta de emprego

Overview

Insense, a Meta and TikTok partner, connects brands with creators. We connect companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through Insense, brands can easily make content, run influencer campaigns, and grow their business. Today, over 2,000 mid-sized brands already use Insense to power their creator marketing. Creators are shaping the future of marketing and driving real business impact. Join the economy that’s transforming how brands grow.

Role

Founded in 2016, we are a remote-first company of 40+ people from 13+ countries. As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform. Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support. You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.

Note: This role is open to anyone based in LATAM. You must be available every working day between 9 am and 6 pm EST.

Responsibilities

• Act as the main point of contact for clients to deliver exceptional customer experience and ensure they get the most value out of the platform
• Become a specialist in the Insense platform and paid social advertising, to continuously solve problems for customers and provide best practices and consultative advice
• Build and foster strong relationships with our clients
• Own client communication in different channels, proactively outreach accounts, and offer support and solutions based on their needs
• Support the running of internal client activation campaigns
• Recommend growth opportunities based on data, new product features, and market trends to our client base
• Track accounts to identify churn risk and work proactively to eliminate that risk
• Act as a partner of the Customer Experience Team, supporting daily customer operations tasks, back-office, and projects
• Be the voice of customers to inform our internal teams
• Collaborate effectively across functions including Sales, Marketing, Product, and Engineering
• Manage client campaigns along with the Creator Growth team — create tasks, follow up, and ensure campaign goals are met

Qualifications

• 2+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impact
• Familiar with GSuite, Hubspot, Notion, JIRA, or similar software
• Highly skilled in English communication, both spoken and written
• Experience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communication
• Organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining high standards and accuracy
• Customer-centric with a proactive approach to anticipating client needs, addressing issues before they escalate, and focusing on continuous improvement

Bonus points

• Basic knowledge of digital marketing, influencer marketing and social advertising (Facebook, Instagram, TikTok)
• Experience tracking and reporting on KPIs for customer success, satisfaction, and retention, with the ability to use data to drive decision-making and strategy

What We Offer

• Forever remote role
• Work from anywhere role
• Salary in USD commensurate with your experience and location
• Time to recharge: 15+ days off, US holidays, a bonus day each year with us, plus a festive end-of-year break
• Team retreats around the globe
• Global exposure: collaborate with clients and teams across the Americas & EMEA