Customer Success Manager (Mid-Market) (Red Canary)

Remote Jobs; Teletrabalho; BRL 539.000 - 636.000; Tempo integral

Resumo da oferta

A prominent cybersecurity firm is seeking an experienced Customer Success Manager to develop relationships with clients and ensure they receive maximum value from the company's solutions. Ideal candidates will have over 3 years of experience with a deep understanding of cybersecurity and SaaS products. This remote role offers a salary up to $115,000 OTE, alongside comprehensive benefits and growth opportunities within an inclusive work environment.

Serviços

Comprehensive health plans

Parental leave options

Retirement options

Flexible remote work

Qualificações

• 3+ years in Customer Success or similar role at a SaaS cybersecurity company.
• 2+ years managing a book of business with average ARR over $170,000.
• Solid understanding of cybersecurity concepts and trends.

Responsabilidades

• Develop relationships with customers from onboarding to renewal.
• Partner with sales on renewals, identify upselling opportunities.
• Monitor customer risk and conduct regular business reviews.

Conhecimentos

Customer Success experience

Data analysis skills

Communication skills

Relationship-building skills

Formação académica

Certifications in Customer Success or Cybersecurity

Ferramentas

Salesforce

Zendesk

Descrição da oferta de emprego

Employer Industry: Cybersecurity

Why consider this job opportunity:

• Salary up to $115,000 OTE depending on experience
• Comprehensive benefits including various health plans, parental leave options, and retirement options
• Opportunity for career advancement and growth within the organization
• Flexible remote work opportunities
• Collaborative and inclusive work environment that values diverse perspectives
• Chance to make a positive impact on global cybersecurity efforts

What to Expect (Job Responsibilities):

• Develop strong, positive relationships with customers, guiding them from onboarding to renewal and ensuring they realize the maximum value of the employer's products
• Partner with sales on customer renewals and identify opportunities for upselling and cross-selling additional products and services
• Monitor customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews
• Maintain a deep understanding of the employer's product and roadmap, guiding customers on optimizing their use and gathering product feedback
• Deliver against quarterly OKRs and KPI targets

What is Required (Qualifications):

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS cybersecurity company
• 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $170,000+
• Solid understanding of cybersecurity concepts, technologies, and industry trends
• Strong data analysis skills to review customer metrics, identify trends, and measure KPIs such as churn rate and customer retention
• Exceptional communication and relationship-building skills

How to Stand Out (Preferred Qualifications):

• Certifications or advanced degrees related to Customer Success, Project Management, Data Analytics, or Cybersecurity
• Familiarity with customer relationship management (CRM) software, such as Salesforce or Zendesk
• Expertise in the SaaS and cybersecurity industry, including terminology and trends

#Cybersecurity #CustomerSuccess #CareerOpportunity #RemoteWork #InclusiveWorkplace

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