Customer Success Manager Key Account Manager – OTT & IPTV

AgileTV; São Paulo; Híbrido; BRL 331.000 - 442.000; Tempo integral

Resumo da oferta

A leading media solutions provider in São Paulo is seeking a Customer Success Manager responsible for enhancing customer experiences. You will leverage your expertise in OTT and IPTV platforms to ensure client satisfaction and retention. The role involves onboarding, relationship management, and serving as the key contact for enterprise clients. Ideal candidates have 5 years of relevant experience, strong technical skills, and fluent communication in Portuguese and English. Flexible work arrangements and a variety of benefits are available.

Serviços

Flexible Compensation

Flexible Hours

Remote Work

Birthday Off

Recharge Fridays

Extra Days Off

Referral Program

Free English Lessons

Qualificações

• 5 years of experience in Customer Success or Technical Account Management in OTT or IPTV platforms.
• Strong technical understanding of OTT workflows and video streaming.
• Experience managing enterprise-level customers in the media/telecom sector.

Responsabilidades

• Build and maintain relationships with key customers.
• Lead customer onboarding and account health monitoring.
• Guide customers on usage optimization and integration strategies.

Conhecimentos

Customer Success

Technical Account Management

Communication

Relationship Building

OTT Workflows

IPTV Architecture

Fluency in Portuguese

Fluency in English

Formação académica

Bachelor’s degree in Computer Science, Engineering, or Business

Ferramentas

Grafana

Kibana

Descrição da oferta de emprego

Job Description

Hello! Are you passionate about delivering exceptional customer experiences in the world of TV and media

We are looking for a Customer Success Manager with strong expertise in OTT IPTV and TV platforms to join our AgileTV team and support strategic customers across this role you will ensure successful onboarding adoption and long-term satisfaction of our solutions acting as a trusted advisor and key point of contact for our clients.

At AgileTV we promote equal opportunities. We especially encourage people with a disability certificate to apply

Location

São Paulo Brazil (mandatory). Remote work with flexibility and occasional travel within LATAM.

What You’ll Do

• Build and maintain strong relationships with key customers using AgileTV solutions (OTT IPTV CDN STB).
• Lead customer onboarding technical enablement and account health monitoring.
• Act as the voice of the customer internally collaborating with product engineering and support teams.
• Guide customers on best practices usage optimization and integration strategies for OTT and IPTV platforms.
• Organize and lead regular business reviews and performance discussions with clients.
• Provide insights and data on usage SLAs performance metrics and incident management.
• Support renewals by ensuring customer satisfaction and demonstrating ongoing value.
• Stay up to date with industry trends OTT architecture IPTV standards and competitive landscape.

Requirements

• 5 years of experience in Customer Success Account Management or Technical Account Management in OTT IPTV or TV platform environments.
• Strong technical understanding of OTT workflows IPTV architecture CDN video streaming STB integration.
• Excellent communication and relationship-building skills with technical and non-technical stakeholders.
• Experience managing enterprise-level customers or high-volume accounts in the media / telecom sector.
• Fluent in Portuguese and English; Spanish is a strong plus.
• Bachelor’s degree in Computer Science Engineering Business or equivalent experience.

Nice to Have

• Familiarity with tools like Grafana Kibana or analytics dashboards.
• Experience with cloud-based OTT / CDN providers (e.g. Akamai AWS CloudFront Fastly).
• Background in video streaming STB ecosystems or telecom environments.

What We Offer

• Flexible Compensation: Customize your benefits including meal vouchers daycare and transportation.
• Flexible Hours: Autonomy to manage your schedule.
• Remote Work: Work from São Paulo with flexibility.
• Birthday Off: Celebrate your special day with a day off!
• Recharge Fridays: Enjoy a quarterly day off to recharge.
• Extra Days Off: Celebrate your work anniversaries with additional time off.
• Referral Program: Earn bonuses for referring talented professionals.
• Free English Lessons: Continue growing your language skills.

Our Commitment to Inclusion and Diversity

At AgileTV we are committed to creating an inclusive and respectful environment where everyone can thrive. We welcome applications from people of all backgrounds identities and abilities including individuals with disabilities and members of underrepresented communities.

If you need any reasonable accommodation during the recruitment process or in your future role please let us know we are here to support you.