Customer Success Manager II

Remote Jobs; Brasil; Híbrido; BRL 542.000 - 647.000; Tempo integral

Resumo da oferta

A top-tier employer in Brazil is seeking a Customer Success Manager to lead customer onboarding and service performance tracking. The role demands a Bachelor's degree and 4 years of related experience. The successful candidate will communicate effectively and manage multiple customer relationships while collaborating with various teams. This position offers a competitive salary, a hybrid work model, and a comprehensive benefits package that promotes a supportive company culture.

Serviços

Flexible vacation policy

Comprehensive benefits package

Opportunity for additional compensation

Qualificações

• 4 years' experience in customer service or account management.
• Basic understanding of cloud computing and managed services.
• Ability to manage multiple customer interactions effectively.

Responsabilidades

• Lead onboarding of new customers to the employer's services.
• Serve as the primary contact for customer inquiries.
• Track and report service performance metrics.

Conhecimentos

Customer service or account management

Strong communication

Interpersonal skills

Ability to prioritize tasks

Formação académica

Bachelor's degree in a related discipline

Master's degree in a related field

Ferramentas

Salesforce

ServiceNow

Descrição da oferta de emprego

Employer Industry: Telecommunications and Cloud Services

Why consider this job opportunity

• Salary up to $119,000.00
• Opportunity for additional compensation through an incentive program
• Flexible vacation policy with paid time off and wellness hours
• Comprehensive benefits package including health care insurance and retirement planning
• Hybrid work model allowing for remote work part of the week
• Supportive company culture focused on creating meaningful connections

What to Expect (Job Responsibilities)

• Lead onboarding of new customers, ensuring a smooth introduction to the employer\'s services
• Serve as the primary point of contact for customer inquiries, resolving issues as needed
• Track and report service performance metrics to enhance customer satisfaction
• Maintain accurate customer records, documenting interactions and milestones
• Collaborate with Sales, Product, and Support teams to improve processes and enhance customer experience

What is Required (Qualifications)

• Bachelor\'s degree in a related discipline and 4 years\' experience in customer service or account management
• Alternate combinations accepted: Master\'s degree + 2 years\' experience; or 8 years\' experience in a related field
• Basic understanding of cloud computing and managed services
• Ability to manage multiple customer interactions and prioritize tasks effectively
• Strong communication and interpersonal skills

How to Stand Out (Preferred Qualifications)

• Experience with CRM and ticketing systems such as Salesforce and ServiceNow
• Bachelor\'s degree in Business, Communications, or IT
• Familiarity with cloud service delivery models and customer lifecycle management
• Demonstrated expertise in customer success/account management within cloud or managed services
• Strong track record of advising enterprise customers and handling escalations

#CloudServices #CustomerSuccess #Telecommunications #CareerOpportunity #FlexibleWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.