Customer Service Specialist

Virtual Latinos; Taboão da Serra; Presencial; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A prominent virtual assistance provider in São Paulo is seeking a Customer Service Specialist to join their team. This role involves providing exceptional support and managing customer inquiries across various communication channels. Ideal candidates should have relevant experience, excellent communication skills in English and Portuguese, and a detail-oriented mindset. This part-time position offers competitive pay with flexibility in working hours.

Qualificações

• Experience in a customer service role or related degree.
• Fluency in English and Portuguese required.
• Ability to work in a fast-paced environment.

Responsabilidades

• Respond to inquiries via phone, email, and chat professionally.
• Identify and resolve customer issues promptly.
• Maintain accurate customer records and document interactions.

Conhecimentos

Excellent written and verbal communication in English

Organizational skills

Attention to detail

Collaborative team spirit

Formação académica

Related degree or minimum 1 year of related experience

Descrição da oferta de emprego

Join the Virtual Latinos Community! With over 5,000+ VAs hired and 2,500+ companies helped, Virtual Latinos connects exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the U.S. and Canada.

Customer Service Specialist

Pay Rate (LinkedIn style):

Part‑time Monthly Rates: $840–$1,400 (20 hrs. / week). Full‑time Monthly Rates: $1,680–$2,800 (40 hrs. / week).

Hourly rate range: $10.5 – $17.5 per hour depending on experience.

Work Schedule:

The schedule varies by position and client, all in U.S. time zones.

Job Summary

The Customer Service Specialist provides exceptional support, resolving inquiries and complaints, managing customer accounts, ensuring a positive experience across all communication channels.

Job Tasks: Customer Support

• Respond to inquiries via phone, email, chat, and social media promptly and professionally.
• Identify and resolve customer issues, troubleshooting and escalating when necessary.
• Update and maintain accurate customer records.
• Maintain comprehensive product knowledge to give accurate information and guidance.
• Communicate with empathy and clarity, building positive relationships.
• Document interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications

• Minimum 1 year of related experience or a related degree.
• Excellent written and verbal communication in English.
• Ability to excel in a fast‑paced environment.
• Strong organizational and detail‑oriented skills.
• Collaborative team spirit.
• Commitment to confidentiality and a quiet, private workspace.
• Minimum 21 years old.

Languages

• English – mandatory
• Portuguese – mandatory

Next Steps

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