Customer Service Representative - Relocation Required

Vantage; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global multi-asset broker is seeking Customer Service Rockstars to provide frontline support to clients. This role involves answering queries via live chat, phone, and email while addressing customer feedback professionally. The candidate should have a bachelor's degree and over 2 years of Customer Service experience, ideally in the crypto or fintech sectors. Fluency in English and Portuguese is mandatory. The position offers a competitive compensation package and relocation support, with remote work while processing visas.

Serviços

Competitive compensation package

Relocation support

Remote work while relocation is processed

Qualificações

• Over 2 years of experience in Customer Service, preferably in crypto or fintech.
• Experience in international settings and teams.
• Knowledge or interest in trading is highly desirable.

Responsabilidades

• Provide frontline support to customers via live chat, phone, and email.
• Address customer feedback and complaints professionally.
• Record and update customer data when necessary.

Conhecimentos

Fluency in English

Fluency in Portuguese

Exceptional communication skills

Logical and analytical problem-solving

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.

OPEN ONLY to individuals willing to relocate.

This is a unique opportunity for Customer Service Rockstars interested in living and developing a career in Southeast Asia : Malaysia or Thailand . The company will provide all necessary visa assistance and relocation support. During the visa processing, work remotely from your base country.

Responsibilities

• Provide frontline support to our customers via live chat, phone, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation / administrative needs within the department and supporting translation for customer announcement notices.

Requirements

• Bachelor's degree, fresh graduates welcome to apply.
• Over 2 years of experience in Customer Service, highly preferred in crypto or fintech, but any industry is welcome.
• Mandatory rotation shift schedule with night shifts once relocated.
• Experience in international settings and teams.
• Fluency in English and Portuguese is MANDATORY
• Exceptional communication skills with a superb client focus.
• Logical and analytical approach to problem-solving.
• Knowledge or interest in trading is highly desirable, but not essential.

We offer

• Competitive compensation package
• Remote work while relocation is processed
• Local benefits according to the chosen relocation country
• Relocation support, including visa sponsorship and additional expenses
• Career development in a fast-paced industry