Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a Customer Support Specialist for a remote position. The role involves handling customer inquiries through various channels, assisting with KYC verification, and documenting issues accurately. Candidates should have online customer support experience, proficiency in communication tools, and a strong command of both Portuguese and English. The position requires adaptability to trading terminology and a willingness to work flexible hours including weekends and night shifts.

Qualificações

• Experience in online customer support is required.
• Must be proficient in communication tools like Zendesk or LiveChat.
• Ability to adapt quickly to derivatives trading terminology.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security.
• Document and escalate customer issues to technical teams.
• Stay updated on futures trading and communicate announcements.
• Adapt to shift schedules ensuring coverage for target hours.
• Be willing to work on weekends and during irregular hours.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Fluent in Portuguese

Fluent in English

High-tension situation de-escalation

Familiarity with finance terminology

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.