Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a Customer Support Representative to assist users through live chat and email. The ideal candidate should have experience in online customer support, be proficient in both Portuguese and English, and be skilled at handling high-pressure situations. This is a full-time remote position with responsibilities including KYC verification assistance and managing customer inquiries. Candidates should be fast learners who can adapt to a dynamic environment.

Qualificações

• Experience in online customer support.
• Fast learner of derivatives trading terminology.
• Ability to handle high-pressure situations.

Responsabilidades

• Handle customer inquiries via live chat and email.
• Assist customers with KYC verification and dispute resolution.
• Document customer issues and collaborate with technical teams.
• Stay updated on futures trading rules.
• Adapt to shift schedules as needed.

Conhecimentos

Online customer support experience

Proficiency in tools like Zendesk / LiveChat

Ability to de-escalate high-tension situations

Familiarity with Brazilian / Portuguese communication styles

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingXA leading crypto exchange since With 20 million registered users worldwideOfficial crypto exchange partner of Chelsea FCUser-First, reliable, innovative, and diversifiedList over 1,000 spot trading pairsOffer over 300 futures trading pairsIntegrate with over 80 public chain ecosystemsRank top on CoinMarketCap and CoinGeckoTradingView's Best Crypto Exchange for , & A gateway for the next billion crypto usersFounded in , BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide.

BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and escalate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.