Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking an experienced Customer Support Specialist to assist users with inquiries about accounts, trading, and payments. The role involves handling KYC verification, documenting customer issues, and collaborating with technical teams. Proficiency in Portuguese and English is essential, along with online support experience. Candidates should be adaptable, willing to work irregular hours, and familiar with financial terminology. This opportunity is remote, allowing candidates to work from anywhere.

Qualificações

• Experience in online customer support is required.
• Ability to learn derivatives trading terminology quickly.
• Must be patient and skilled in de-escalating situations.
• Preference for candidates with finance or customer service experience.

Responsabilidades

• Handle customer inquiries regarding accounts and trading.
• Assist with KYC verification and account security setup.
• Document customer issues and collaborate with technical teams.
• Stay updated on futures trading rules and communicate updates.
• Adapt to shift schedules for market coverage.
• Willingness to work irregular hours including weekends.

Conhecimentos

Customer support experience

Proficiency in tools like Zendesk / LiveChat

Understanding of derivatives trading terminology

De-escalation skills

Familiarity with Brazilian / Portuguese communication styles

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.