Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a Customer Support Representative to handle inquiries and assist clients with account-related issues remotely. The position requires proficiency in Portuguese and English, along with a solid background in customer support. Responsibilities include communication through various channels, managing KYC processes, and collaborating with technical teams. Candidates must be adaptable to shift requirements and demonstrate the ability to navigate high-pressure situations effectively.

Qualificações

• Experience in online customer support environments.
• Familiarity with derivatives trading terminology.
• Ability to adapt to various communication styles, especially for Brazilian users.

Responsabilidades

• Handle customer inquiries via chat and email.
• Assist with KYC verification and account security.
• Document and elevate customer issues to technical teams.
• Stay updated on trading rules and communicate important alerts.
• Work shifts and weekends as necessary to cover market hours.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Fluency in Portuguese

Fluency in English

Ability to de-escalate situations

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.