Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is looking for an experienced online customer support representative to join their remote team. The ideal candidate should have a strong background in customer support, especially with tools like Zendesk and LiveChat. Proficiency in Portuguese and English is essential for communicating with users. Responsibilities include assisting customers with inquiries, KYC verification, and documenting issues. Candidates should be adaptable to shifts, including weekends and nights, while maintaining high service levels.

Qualificações

• Experience in online customer support roles.
• Proficiency with customer support tools like Zendesk and LiveChat.
• Ability to remain calm and patient during difficult situations.
• Experience in finance or customer service preferred.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security setup.
• Document customer issues and collaborate with technical teams.
• Stay updated on trading rules and communicate announcements.
• Adapt to shift schedules if required.
• Work weekends and irregular hours, including night shifts.

Conhecimentos

Online customer support experience

Proficiency in Zendesk / LiveChat

Ability to de-escalate high-tension situations

Fast learner

Familiarity with financial communication styles

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.