Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a remote customer support specialist to handle inquiries via live chat and email. Responsibilities include assisting customers with account verifications and resolving issues, requiring fast learning of trading terms. Candidates should display patience and resilience and have experience in customer support. Proficiency in both Portuguese and English is essential for effective communication. The role may require irregular hours, including weekends and night shifts.

Qualificações

• Experience in online customer support roles is essential.
• Ability to comprehend derivatives trading terminology quickly.
• Effective in managing high-stress situations gracefully.

Responsabilidades

• Address customer inquiries through various channels.
• Assist with KYC verification and account security.
• Document and escalate customer issues accurately.
• Communicate platform updates regarding trading rules.
• Adjust shift schedules as necessary for market hours.
• Be available to work weekends and night shifts.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Fast learner

De-escalation skills

Familiarity with communication styles

Fluent in Portuguese and English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.