Customer Service Representative

Lite Tech (Formerly Lite Organização Ltda); São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo parcial

Resumo da oferta

A technology support company in Brazil is seeking Hybrid Service Desk Analysts fluent in Spanish and English. This role involves providing first-level technical support to users, troubleshooting various technical issues, and ensuring high-quality service. Ideal candidates will have 1-2 years of Customer Support or Technical Support experience and a reliable home office setup. Join a collaborative and dynamic team that's dedicated to global user support and career growth opportunities.

Serviços

Work remotely from anywhere in Brazil

Career development opportunities

Collaborative environment

Qualificações

• 1-2 years of experience in Customer Support or Technical Support.
• Ability to work as PJ and issue invoices in Brazil.
• Reliable home office setup with good internet.

Responsabilidades

• Provide first-level support via phone and email.
• Troubleshoot technical issues related to apps, email, and hardware.
• Log and classify tickets, elevate when necessary.

Conhecimentos

Customer Support or Technical Support experience

Spanish (C1–C2 proficiency)

English (C1–C2 proficiency)

Descrição da oferta de emprego

We're Hiring Hybrid Service Desk Analysts (Spanish + English) Lite Tech | Brazil

• Remote
• 2 Open Position Are you passionate about solving technical problems and supporting users around the world?

Do you speak Spanish C1, and English at a C1 / C2 level?

If yes — we want to meet you Lite Tech (formerly Lite Organização Ltda) is expanding its global support team and hiring 1 Remote Service Desk Analysts to join a dynamic, multicultural, fast-growing environment.

About the Role

• Position : Service Desk — Technical Support & Helpdesk
• Contract : PJ (Independent Contractor)
• Workload : 40 hours / week (Monday to Friday just)
• Salary: ,00 PJ
• Location : hybrid

You’ll be the first point of contact for users, helping resolve technical issues with professionalism, empathy, and precision.

What You’ll Do

Provide first-level support via phone and email (chat may be added).

Troubleshoot issues related to apps, email, browsers, and hardware (including remote screen sharing).

Perform ID resets, manage email inconsistencies, and follow KB / SOP documentation.

Log and classify tickets, elevate when necessary, and ensure proper prioritization.

Meet service-level expectations for quality, productivity, and resolution times.

What We’re Looking For

• Spanish : C1–C2 (spoken & written)
• English : C1–C2 (spoken & written)
• 1–2 years of Customer Support or Technical Support experience
• Ability to work as PJ and issue invoices in Brazil
• Reliable home office setup (=20 Mbps internet, wired headset, dedicated computer)
• Availability for shifts and 36 hours / week

Why Join Lite Tech?

Work remotely from anywhere in Brazil

Be part of a global team supporting users worldwide

Grow your technical and multilingual skills

Collaborative environment, clear processes, and real career development opportunities