Customer Service Representative

Envalior; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading materials technology company is seeking a Customer Service Representative in São Paulo, Brazil. The role involves ensuring high service quality for customers, processing orders accurately, and handling complaints in a timely manner. The ideal candidate will be a commerce graduate with a postgraduate degree in Business Management, possessing strong interpersonal and communication skills alongside ERP systems knowledge specifically in SAP. Competitive compensation and comprehensive benefits are offered, including flexible work-life balance and professional development opportunities.

Serviços

Competitive compensation packages

Retirement plans

Health programs

Life insurance

Comprehensive medical care

Training and development opportunities

Work-life balance and flexibility

Qualificações

• Commerce graduate required, plus post graduation in Business Management with Sales or International Trade.
• Ability to work in a multicultural and international environment.
• 2+ years of experience in Supply Chain function specializing in Customer Service or Planning.

Responsabilidades

• Ensure excellent service is provided to customers and orders are processed accurately.
• Coordination between Finance dept. and customers regarding overdue accounts.
• Monitor order status and manage back orders.

Conhecimentos

Interpersonal skills

Communication skills

ERP systems knowledge (SAP)

Customer service experience

Formação académica

Commerce graduate

Post graduation in Business Management

Ferramentas

SAP - SD module

Descrição da oferta de emprego

Join Envalior - Imagine The Future!

Are you passionate about sales & marketing and really want to contribute to this in a very challenging business?

At Envalior, we are seeking a talented Account Manager to join our Japan commercial team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered.

A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture.

Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety, sustainability, collaboration, and empowerment intersect to drive innovation.

IMAGINE THE FUTURE WITH ENVALIOR

As our Customer Service Representative, you will be responsible for the defining, setting up, and running a company-wide long-term awareness and training program, the role helps in fostering a culture of cybersecurity awareness among employees.

Key Responsibilities

Customer Service

• Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner.
• Full compliance with Envalior proxy & policies in order processing.
• Practices / procedures that best meet customer's needs & at the same time be consistent with corporate requirement.
• Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
• Coordination between Finance Dept. and Customers Overdue, prior to planning dispatches.
• Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
• Keep track of complaints in the system and ensure that customer is well communicated.
• Ensuring FG Inventory Levels at W / H's
• Tracking Forecast received from Customers / BDM's and follow up for orders based on the forecast.
• Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
• Tracking of Proof of Exports for Physical Exports & Sez.
• Driving the CSL implementation with customers
• Convincing and Onboarding customer on Customer Portal. Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.
• CSR Role in SAP

Responsible for the customer sales prices.

Responsible for processing sales orders, Debit / Credit notes / Return orders including checks on availability, allocation and credit limit.

Responsible for entering orders on the back order list.

Responsible for the timely preparation of order confirmations and dispatch details to customers.

Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).

Initiate workflow for Customer Master creation / extension / changes in PANDA tool / SharePoint

Requirements – The Ideal Candidate

• Commerce graduate + Post graduation in Business Management with Sales / Mktg, International Trade.
• Ability to work within multicultural and international environment
• Excellent Inter-personal & communication skills.
• Good knowledge of ERP systems - SAP - SD module Plus 2 years of experience in Supply Chain function specializing in Customer service / Planning

Benefits

Working for ENVALIOR means the opportunity to really contribute to improve people's lives and solving the challenges of today's world.

Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development.

Envalior recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

Competitive Compensation

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits

Your well-being matters to us.

At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being.

This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities

At Envalior, your growth matters.

We encourage and invest in your professional and personal development.

We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion

At Envalior, our people drive our success, so it's only right that we provide a diverse and inclusive working environment and foste