Customer Service Representative

Bebeesupport; Manaus; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading support solutions company is seeking a Customer Support & Revenue Operations Specialist. This hybrid position involves managing support tickets, HubSpot operations, outbound sales, and digital marketing support. The ideal candidate will have over 2 years in customer support, along with strong HubSpot experience, excellent communication skills, and the ability to multitask in a fast-paced environment. If you thrive in dynamic settings, we want to hear from you.

Qualificações

• 2+ years of customer support or helpdesk experience, preferably in B2B SaaS.
• Hands-on experience with HubSpot, including Service/Operations Hub and Sales Hub.
• Proven success in managing support tickets.

Responsabilidades

• Serve as the primary responder for inbound support tickets.
• Monitor, triage, and resolve issues through HubSpot Service Hub.
• Execute outbound email campaigns targeting prospects.

Conhecimentos

Customer support experience

HubSpot proficiency

Excellent communication skills

Multitasking

Ferramentas

HubSpot Service Hub

HubSpot Sales Hub

Descrição da oferta de emprego

Customer Support & Revenue Operations Specialist

We are seeking a talented individual to join our team as a Customer Support & Revenue Operations Specialist. This hybrid role combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.

The ideal candidate will have strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask across customer support, RevOps, and sales processes in a fast‑paced environment.

Key Responsibilities

• Serve as the primary responder for inbound support tickets from users.
• Monitor, triage, and resolve issues through HubSpot Service Hub.
• Maintain strong response / resolution times with empathetic, professional communication.
• Document common issues and build internal resources or playbooks.

HubSpot Operations & Administration

• Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot.
• Maintain data accuracy for contacts, deals, and support tickets.
• Support setup and QA of new sequences, processes, and automation in HubSpot.
• Pull basic reports on sales activity, ticket volume, and marketing performance.

Outbound Sales & Appointment Setting

• Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers.
• Qualify inbound and outbound leads following defined playbooks.
• Set calls and demos for the sales team.
• Track all activities and updates inside HubSpot.

Marketing Support

• Assist with email marketing campaigns, list building, and segmentation.
• Support basic digital marketing tasks as needed.

Required Skills & Qualifications

• 2+ years of customer support or helpdesk experience (B2B SaaS experience preferred).
• Hands‑on experience with HubSpot, including:
  • Service / Operations Hub (tickets, workflows, automation)
  • Sales Hub (pipelines, deals, sequences, tasks)
• Proven success managing support tickets as a core responsibility.
• Experience supporting outbound sales workflows, sequences, and appointment setting.
• Familiarity with email marketing or digital campaign support.
• Excellent English communication skills (written and verbal).

Highly organized, detail‑oriented, and able to manage multiple priorities. Comfortable working in a fast‑paced startup environment with shifting demands.