Customer Service Representative

Phemex; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de serviços financeiros está em busca de um representante de atendimento ao cliente para atuar em Espírito Santo do Pinhal, Brasil. O candidato ideal deve ter pelo menos um ano de experiência em atendimento ao cliente em exchanges de criptomoedas e ser fluente em inglês. A posição oferece flexibilidade para trabalho remoto, um pacote competitivo de salários e benefícios, além de um ambiente de equipe colaborativa. Os candidatos devem estar dispostos a trabalhar em turnos, incluindo fins de semana.

Serviços

Pacote competitivo de salários e benefícios

Flexibilidade para trabalho remoto

Alocação em parcelas para MacBook novo

Qualificações

• Mínimo de 1 ano de experiência como agente de atendimento ao cliente em exchanges de cripto.
• Capacidade de trabalhar em turnos, incluindo fins de semana.
• Fluência em inglês (fala, escuta, leitura e escrita).

Responsabilidades

• Atender solicitações através de tickets e outras ferramentas online.
• Fornecer informações e soluções precisas para os clientes.
• Manter registros de interações e seguir para garantir a resolução de problemas.

Conhecimentos

Habilidades de comunicação em inglês

Atendimento ao cliente

Trabalho em equipe

Gestão de múltiplas tarefas

Formação académica

Bacharelado ou superior

Ferramentas

MacBook (M1)

Descrição da oferta de emprego

Customer Service Representative Phemex•vitória, estado do espírito santo, Brazil

Descrição da vaga

RESPONSIBILITIES

• Handle requests through tickets and other online tools for customers in English and other languages.
• Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow the shift arrangement based on the team needs. The current shift is UTC 09:00-18:00.

QUALIFICATIONS

Must requirement:

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English .
• At least one year of CS Trading agent related working experience in the crypto exchanges .
• Own a Macbook bought within 6 months, or can purchase a new Macbook, to be paid back in installments within the next 6 months. This Macbook requires at least an M1 chip and can only be used for work.
• Working five days a week, and willing to be scheduled for working at weekends . Able to support the working shift between 00:00 - 09:00 SGT timeslot.

Moreover

• Bilingual language skill is a plus;
• Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.
• With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude.
• Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus;
• Be able to support the night shift based on the team's needs.

We can provide

• Competitive pay and benefits package, including paid leaves, birthday gift and so on.
• Collaborative and harmonious team environment.
• Flexibility for remote work. (Location is not limited but need be fixed)
• Allowance in installments for new MacBook for work for a few months.

Note

• This is a self-employed role , providing service to the company, paid fully in USDT .
• When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.
• There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.