Customer Service Representative

Rebag; Campinas; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A growing e-commerce luxury company is seeking a Customer Service Representative to engage with customers and handle inquiries. This role involves live chat interaction, identifying customer needs, and providing effective solutions. The ideal candidate should have at least 1 year of customer service experience and perfect English communication skills. Applicants should be startup-minded and ready to thrive in a fast-paced environment. Located in Brazil, the company offers ample opportunities for growth and innovation.

Qualificações

• At least 1 year of previous customer service experience in a rapidly changing environment.
• Perfect English in both verbal and written communications.
• Experience handling large amounts of incoming phone calls.

Responsabilidades

• Engage with customers via live chat, identify their needs and provide solutions.
• Act as a liaison between headquarters and retail departments.
• Manage customer interactions and resolve issues efficiently.

Conhecimentos

Customer service experience

Communication skills

Problem-solving under pressure

Attention to detail

Ability to multi-task

English fluency

Ferramentas

Google Suite

Zendesk

Shopify

Descrição da oferta de emprego

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second-hand market.

Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way.

The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut.

Founded in by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date.

In , Rebag was named one of Fast Company's Most Innovative Companies.

Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

The Role's Core Values

How We Measure Results

• Live chat with customers as requests come in
• Build relationships and engage with customers
• Identify customers' needs - this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions / alternatives.
• Act as a liaison between headquarters and different retail departments.

What We Expect You to Bring To The Table

• At least 1 year of previous customer service experience in a rapidly changing environment - retail or eCommerce environment is ideal
• Process-oriented and high attention to detail, with a strong ability to prioritize tasks.
• Perfect English in both verbal and written communications
• Previous experience handling customers in English
• Manage large amounts of incoming phone calls
• Strong communication skills with the ability to problem-solve under pressure.
• Startup minded, positive, and a hands-on attitude.
• Ability to multi-task in a fast-paced entrepreneurial environment.
• Experience in Google Suite, Zendesk and Shopify are a plus

What To Expect From Handbag Heaven

• A team that believes in the mission and works hard to make the impossible possible
• Individuals who generate ideas to evolve the business.
• An environment that strives in working efficient and respects your off-time to recharge for the next day.
• Exponential amount of growth in the future