Customer Service Rep (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading virtual assistance company is seeking Customer Service Representatives to work remotely in Brazil, supporting a U.S. insurance agency specializing in auto and home insurance. The role involves answering inbound calls, providing exceptional service, and documenting interactions accurately. Ideal candidates have advanced English fluency and strong customer service experience. The position offers competitive compensation of $800–$1,000 USD per month with opportunities for performance incentives and career growth.

Serviços

Competitive compensation

Monthly performance incentives

Career growth opportunities

Training and coaching

Qualificações

• Advanced English fluency is essential for effective communication.
• Experience in customer service, specifically with call centers, is preferred.
• Strong organizational skills to keep accurate documentation.

Responsabilidades

• Answer inbound calls regarding auto and home insurance.
• Provide high-quality service with empathy and professionalism.
• Document every interaction accurately in the CRM.

Conhecimentos

Advanced English fluency

Strong customer service experience

Excellent communication skills

Problem-solving skills

Detail-oriented

Organization

Descrição da oferta de emprego

Location : Remote (Brazil)
Schedule : Full-Time
Industry : U.S. Auto & Home Insurance
Compensation : $800–$1,000 USD / month + Performance Incentives

About the Role

Elite Virtual Assistance (EVA) is hiring Customer Service Representatives in Brazil to support a fast‑growing U.S. insurance agency specializing in car and home insurance. This is an inbound‑focused role where you'll speak with customers, solve problems with empathy, and create an exceptional experience that encourages them to leave a positive Google review.

Customers can sometimes be challenging, so we need someone patient, professional, and confident on the phone. You'll be joining an already successful team of 20+ people on this account, with an amazing work culture, strong support, and a clear path for growth and promotion.

Key Responsibilities

• Answer inbound calls from U.S. customers regarding auto and home insurance
• Provide high‑quality service with empathy, professionalism, and accuracy
• Convert challenging situations into positive experiences
• Encourage and earn Google reviews by delivering exceptional service
• Document every interaction clearly and accurately in the CRM
• Follow account processes with zero errors — detail orientation is essential

Required Skills & Qualifications

• Advanced English fluency — written and spoken
• Strong customer service experience (call center or U.S. accounts preferred)
• Excellent communication and problem‑solving skills
• Ability to stay calm and professional with difficult callers
• Highly organized, detail‑oriented, and strong with documentation
• Reliable internet and professional remote workspace

Why Work With EVA

• Competitive compensation $800–$1,000 USD / month
• Monthly performance incentives
• Join a high‑performing, established team with great culture
• Clear opportunities for career growth and promotions
• Consistent support, training, and coaching
• Work with a company that values excellence, growth, and long‑term success