Customer Service Rep

Elite Virtual Assistance; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A remote service provider is seeking Customer Service Representatives in Brazil. This role involves handling inbound calls for a U.S. insurance agency, delivering exceptional customer service, and documenting interactions accurately. Candidates must demonstrate advanced English fluency and strong problem-solving skills, with opportunities for growth within a supportive team. Competitive compensation ranges from $800 to $1,000 USD monthly, alongside performance incentives.

Serviços

Competitive compensation

Monthly performance incentives

Career growth opportunities

Consistent support and training

Qualificações

• Advanced English fluency — written and spoken required.
• Experience in customer service, preferably in call centers.
• Strong communication and organization skills are necessary.

Responsabilidades

• Answer inbound calls related to auto and home insurance.
• Provide high-quality service with empathy and professionalism.
• Document interactions clearly in the CRM system.

Conhecimentos

Advanced English fluency

Strong customer service experience

Excellent communication skills

Problem-solving skills

Calmness under pressure

Detail-oriented

Descrição da oferta de emprego

Location : Remote (Brazil) Schedule : Full-TimeIndustry : U.S. Auto & Home InsuranceCompensation : $800–$1,000 USD / month + Performance IncentivesAbout the Role Elite Virtual Assistance (EVA) is hiring Customer Service Representatives in Brazil to support a fast-growing U.S. insurance agency specializing in car and home insurance .

This is an inbound-focused role where you'll speak with customers, solve problems with empathy, and create an exceptional experience that encourages them to leave a positive Google review .

Customers can sometimes be challenging, so we need someone patient, professional, and confident on the phone.You'll be joining an already successful team of 20+ people on this account, with an amazing work culture, strong support, and a clear path for growth and promotion .

Key Responsibilities

• Answer inbound calls from U.S. customers regarding auto and home insurance
• Provide high-quality service with empathy, professionalism, and accuracy
• Convert challenging situations into positive experiences
• Encourage and earn Google reviews by delivering exceptional service
• Document every interaction clearly and accurately in the CRM
• Follow account processes with zero errors — detail orientation is essential

Required Skills & Qualifications

• Advanced English fluency — written and spoken
• Strong customer service experience (call center or U.S. accounts preferred)
• Excellent communication and problem-solving skills
• Ability to stay calm and professional with difficult callers
• Highly organized , detail-oriented , and strong with documentation
• Reliable internet and professional remote workspace

Why Work With EVA

• Competitive compensation $800–$1,000 USD / month
• Monthly performance incentives
• Join a high-performing, established team with great culture
• Clear opportunities for career growth and promotions
• Consistent support, training, and coaching
• Work with a company that values excellence, growth, and long-term success