Customer Service – Remote Brazil (Portuguese & English)

Mashreq Bank; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading financial institution is seeking a motivated and bilingual Customer Service Representative fluent in Portuguese and English. This 100% remote role based in Brazil involves handling customer inquiries across various channels, ensuring an exceptional customer experience. Candidates should possess excellent communication skills and a customer-first mindset. The position offers competitive salary and performance incentives in a supportive work culture.

Serviços

100% Remote Work

Competitive salary

Paid training

Health and wellness allowance

Opportunity to work with a global team

Supportive work culture

Qualificações

• Minimum 1–2 years of experience in customer service preferred.
• Experience in bilingual environments is a plus.
• Fresh graduates with strong communication skills are encouraged to apply.

Responsabilidades

• Handle customer inquiries via phone, email, chat, and social media.
• Provide accurate information regarding products and services.
• Manage complaints professionally and ensure timely resolution.

Conhecimentos

Proficiency in both Portuguese and English

Excellent communication and interpersonal skills

Strong listening, analytical, and problem-solving abilities

Ability to multitask

Familiarity with digital tools and CRM systems

Self-motivated and reliable

Ferramentas

Microsoft Office Suite

Google Workspace

CRM platforms

Descrição da oferta de emprego

Job Summary

The Elite Job is seeking a motivated and bilingual Customer Service Representative fluent in Portuguese and English to join our remote support team in Brazil. The ideal candidate will deliver exceptional service to customers across different communication channels, resolving inquiries efficiently while maintaining the companys reputation for excellence. This role requires a proactive individual who values empathy, clear communication, and problem-solving to ensure a superior customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and social media in both Portuguese and English.
• Provide accurate information regarding products, services, and policies.
• Manage complaints professionally and ensure timely resolution of customer issues.
• Document customer interactions in the CRM system with attention to detail.
• Collaborate with cross-functional teams to enhance service processes.
• Monitor and follow up on pending cases to ensure complete resolution.
• Contribute feedback and suggestions to improve customer satisfaction and service quality.
• Maintain a high level of product knowledge and stay updated on company offerings.

Required Skills and Qualifications

• Proficiency in both Portuguese and English (written and spoken).
• Excellent communication and interpersonal skills.
• Strong listening, analytical, and problem-solving abilities.
• Ability to multitask and handle high-volume interactions calmly.
• Comfortable using digital tools, CRM systems, and remote work applications.
• Self-motivated, reliable, and able to work independently.
• A customer-first mindset with attention to detail and empathy.

Experience

• Minimum 1–2 years of experience in customer service, call centers, or support roles preferred.
• Experience working with international clients or bilingual environments is a plus.
• Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

• Full-time remote position based in Brazil.
• Flexible shift patterns, including occasional weekend or evening availability depending on client needs.
• Schedule aligned with business requirements and customer time zones.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and best practices.
• Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms.
• Ability to work effectively in a remote, multicultural team.
• Excellent time management, adaptability, and self-discipline in a remote setting.
• High emotional intelligence and cultural awareness.

Benefits

• 100% Remote Work – no commuting required.
• Competitive salary with performance-based incentives.
• Paid training and continuous professional development.
• Health and wellness allowance.
• Opportunity to work with an international team and global clients.
• Supportive and inclusive work culture promoting work-life balance.

Why Join The Elite Job

At The Elite Job, we believe in empowering our employees to grow while making a real difference for our customers. As part of our team, you will join a dynamic and diverse global workforce where innovation, collaboration, and excellence are valued. We provide a platform to enhance your skills, expand your career opportunities, and be part of a company that values integrity, respect, and teamwork.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter highlighting their bilingual communication skills and customer service experience.

Apply directly through our career pageor send your application via email to us with the subject line Customer Service – Remote Brazil (Portuguese & English).