Customer Service Analyst

Colgate-Palmolive; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading consumer goods company in São Paulo seeks a candidate for a customer service role focused on supply chain management. Responsibilities include regular customer visits, projects supporting sales objectives, and communication with various internal departments. Required qualifications include advanced English, expertise in Excel or Google Sheets, and experience in supply chain or customer service. Candidates with consumer goods company experience and SAP knowledge are especially desired. This role emphasizes strong communication and creativity.

Qualificações

• Intermediate / Advanced English required.
• Experience in Supply Chain or Customer Service is a must.
• Advanced level of Excel or Google Sheets needed.

Responsabilidades

• Conduct regular visits to customers.
• Work on projects that align with Sales objectives.
• Analyze plans to improve service levels.
• Gather customer information regarding priorities and needs.
• Collaborate with other departments to ensure customer satisfaction.
• Negotiate with customers on late deliveries.

Conhecimentos

Intermediate / Advanced English level

Good Communication - Creativity

Experience in Supply Chain or Customer Service

Advanced level of Excel or Google Sheets

Formação académica

Courses related to the area

Experience in Consumer Goods Companies

Ferramentas

SAP

Analytics

Descrição da oferta de emprego

No Relocation Assistance Offered

• Sao Bernardo do Campo, Sao Paulo, Brazil

Job Summary

This position offers customers a personalized service, completing sales work with the aim of delivering orders within the planned deadlines, seeking to solve any problems with excellence.

Main Responsibilities

• Carry out constant visits to customers;
• Work on projects that help the Department or Sales to achieve its objectives;
• Analyze plans to improve service level;
• Obtain information from customers about priorities and needs in relation to products, in order to guide the shipping schedule;
• To seek, together with other areas of the company, the best way to serve the customer, with a view to preserving product quality and customer satisfaction;
• Negotiate with customers in cases of late delivery, in order to maintain the best company / customer relationship.

This position will interact with

• Internals: Manufacturing, Demand Planning, Order Processing and Sales Departments.
• External: Customers, carriers and service providers.

Basic Requirements

• Intermediate / Advanced English level
• Experience in Supply Chain or Customer Service
• Advanced level of Excel or Google Sheets
• Good Communication - Criativity
• Experience in Consumer Goods Companies desirable
• Knowledge of SAP is desirable
• Experience with Analytics is desirable
• Courses related to the area desirable

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.