Customer Onboarding Specialist

Smarter Contact; Canoas; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading SaaS communications platform in Brazil is seeking an Onboarding Specialist to join their Customer Success team. In this role, you will guide customers through their initial setup and help them achieve activation milestones. The ideal candidate will possess strong interpersonal skills to ensure a seamless onboarding experience, reinforcing the company's value proposition and fostering long-term relationships. This position offers substantial growth potential in a fast-scaling company.

Qualificações

• Proven experience in customer success or onboarding.
• Strong ability to guide and support customers through the onboarding process.
• Familiarity with CRM software is a plus.

Responsabilidades

• Lead onboarding sessions via multiple communication channels.
• Complete daily CRM tasks efficiently.
• Guide customers through setup and campaigns.

Conhecimentos

Customer relationship management

Onboarding processes

Effective communication

Descrição da oferta de emprego

We're expanding our Customer Success team and hiring a high-performing Onboarding Specialist.

You will own the customers' first days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly.

This role defines the customer's first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company.

This is a direct-hire role.About us : Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.

What You'll Own

• Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack
• Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)
• Guide customers through initial setup, configuration, and first live campaigns
• Establish clear expectations for SMS performance, compliance, and best practices
• Reinforce Smarter Contact's value proposition, positioning, and differentiators
• Ensure customers reach defined activation milestones within the onboarding window
• Proactively identify confusion, friction, or risk during onboarding – escalated and resolved
• Document onboarding outcomes, next steps, and handoff notes clearly in CRM
• Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding
• Work a minimum of 40 hours / week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday