Customer Care Specialist with Marketing Support - Asia

Scalesource; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A well-established home care brand is seeking a Customer Care Specialist to provide essential support in operations and marketing. This remote position involves handling inbound and outbound calls, managing service dispatch, and collaborating with the marketing team to enhance brand awareness. Ideal candidates should have advanced English skills and experience with ServiceTitan, along with strong communication and organizational abilities. If you're passionate about improving customer experiences, this role is for you.

Qualificações

• Advanced English (C1) proficiency in an English-only environment.
• Experience managing high call volumes in customer service.
• Strong organizational skills necessary for multitasking.

Responsabilidades

• Handle inbound calls with compassion and professionalism.
• Support families and clients seeking home care services.
• Collaborate with the corporate marketing team on promotional specials.

Conhecimentos

Customer service experience

ServiceTitan expertise

Strong communication skills

Multitasking skills

Ferramentas

ServiceTitan

Descrição da oferta de emprego

Salary:$1,300 USD/month
Hours:Full-time, 40 per week
English:Advanced (C1)
Start Date:First week of January
Location:Remote

We’re hiring aCustomer Care Specialistwith strong operational and marketing support skills for a well-establishedhome care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities.
This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations.

What You’ll Do

Customer Care & Operations

• Handle inbound calls with compassion and professionalism
• Support families and clients seeking home care services
• Managedispatching and technician/caregiver routingto maximize utilization
• Makeoutbound callsfor follow-ups, unsold estimates, and re-engagement lists

Marketing Support

• Collaborate with the corporate marketing team
• Assist withsocial media content, remarketing, and promotional specials
• Help strengthen brand awareness and trust within the community

Systems & Process Support

• ServiceTitan expertise (REQUIRED):
• Maintain and update the price book
• Adjust pricing guides
• Support overall system setup and workflow improvements

Contribute toHR,policy-making, and the creation ofStandard Operating Procedures

• ServiceTitan experience is mandatory
• Advanced English (C1) English-only environment
• Customer service experience withhigh call volume
• Strong communication, organization, and multitasking skills
• Ability to support both customer care and marketing activities