Credit Controller (São Paulo)

Booking.Com; São Paulo; Híbrido; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading online travel agency is seeking a Credit Controller to manage accounts and ensure timely payments of invoices. The role requires excellent communication skills, a proactive approach to problem-solving, and technical knowledge of collections software. You will engage with partners to resolve issues and improve financial outcomes. This role offers a hybrid work environment with benefits including generous paid leave and opportunities for professional growth.

Serviços

Annual paid time off and generous leave schemes

Hybrid working environment with flexible arrangements

Qualificações

• Excellent communication and interpersonal skills.
• Ability to proactively drive assigned projects and reach preset objectives.
• Understanding of business practices and financial implications of decisions.

Responsabilidades

• Manage a portfolio of accounts to ensure timely payment of invoices.
• Initiate calls to collect payments for outstanding debts.
• Respond to partners regarding queries on commission and invoices.

Conhecimentos

Excellent English verbal and written communication skills

Planning skills

Time Management skills

Technical knowledge of collections software

Analytical skills

Negotiation skills

Descrição da oferta de emprego

Role Description

What You'll Be Doing

As a Credit Controller you manage a portfolio of accounts.

You will ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently; through the development of sound working relationships both internally and externally.

• Initiate outbound calls to collect payment promises for outstanding debts
• Respond to partners messages to address queries related to commission and invoice : financial matters
• Implements scalable solutions
• Cross-functional Communication and teamwork
• Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices

Thanks to these tasks, the Credit Controller will acquire an in-depth knowledge of Booking's business and internal organization and will prepare themselves for a broader role.

Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives.

To do this, the Credit Controller will :

• Drive progress through simple and targeted action plans.
• Implement short term loops of progress (tackle the issues one by one at a high pace)
• Build best practices and share with Peers
• Be a business partner with the Partner Services team
• Ensure adherence to Company policies and applicable governmental regulations.
• Liaise with peers across the business to build successful roll outs

What You'll Bring

• Excellent English verbal and written communication skills :
• Planning skills
• Time Management skills / organized
• Managing and developing yourself
• Technical knowledge of collections software
• Longer term contribution
• Ability to proactively drive the assigned projects and reach the preset objectives
• Excellent communication
• Ability to recognize financial implications of business decisions and strategy
• Understanding of business practices and systems
• Facilitate and practice security and confidentiality of information
• Quality improvement skills
• Excellent teamwork and interpersonal skills
• You are required to live within a commutable distance from your assigned office location
• Regularly interacts with senior management or executive levels on matters concerning credit control
• Requires the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations
• Analytical skills
• Problem-solving skills
• High performance in outbound calls
• Negotiation skills- Ability to adapt to a fast-paced environment

Benefits & Perks - Global Impact, Personal Relevance :

• Annual paid time off and generous paid leave scheme including : parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (contingent to legal assessment).

Diversity, Equity & Inclusion have been a core part of our company culture since day one.

This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Application Process :

• Let's go places together : How we Hire
• This role does not come with relocation assistance.