Communication Strategy & Activation Manager

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer engagement company in Brazil is seeking a Communication Strategy & Activation Manager responsible for managing sales teams, driving revenue growth, and developing strategic client relationships. The ideal candidate should have strong leadership skills and a focus on team performance, with the ability to analyze performance data for strategic insights. Proficiency in Brazilian Portuguese and English is required, and the role offers a full-time commitment.

Qualificações

• Fluent in Brazilian Portuguese and English.
• Strong leadership skills with a focus on team performance.
• Ability to analyze performance data and trends.

Responsabilidades

• Oversee management of sales teams to drive revenue growth.
• Ensure high customer satisfaction and meet performance targets.
• Analyze team productivity and conduct performance reviews.

Conhecimentos

Customer satisfaction

Sales performance

Data analysis

Team leadership

Strategic relationship management

Descrição da oferta de emprego

Job Title

Communication Strategy & Activation Manager

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese, English

Time Type

Full time

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