Commerce - Head Of Logistics

Tiktok; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading global technology company is seeking a Logistics Manager to oversee operations in São Paulo, Brazil. This role involves managing logistics performance, developing strategic relationships with partners, and ensuring excellent operational KPIs. The ideal candidate will have at least 5 years of logistics experience, preferably in e-commerce, and solid relationships with local 3PLs. Proficiency in Portuguese and English is needed, along with a degree in a relevant field. This position champions logistics innovation and teamwork.

Qualificações

• 5+ years of experience in logistics, preferably with e-commerce.
• Solid experience in 3PL management, especially with local couriers.
• Excellent understanding of logistics operations and data integration.

Responsabilidades

• Oversee logistics operations including delivery and fulfillment.
• Develop and manage relationships with logistics partners.
• Drive performance improvements and operational KPIs.

Conhecimentos

Logistics management

Strategic relationship development

Performance management

Market research

Communication skills

Formação académica

Bachelor's degree in engineering, science, or logistics

Descrição da oferta de emprego

Overview

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us

Creation is the core of TikTok's purpose.

Our platform is built to help imaginations thrive.

This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo?

Never.

Courage?

Always.

At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users.

We are looking for passionate and talented people to join our global logistics team, together we can enchance our ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

• Overseeing the logistics operation in Brazil, including (but not limited) to courier delivery, fulfillment warehouses, reverse logistics, reverse warehousing.
• Responsible for end to end logistics performance in different logistics models.
• Develop and manage key strategic relationships with partners, including 3PLs and logistics providers.
• Offer short‑term support to the business as needed while working toward long‑term solutions, and drive results through to the deployment of changes.
• Conduct market and industry research, develop operational plans to address issues.
• and hedge risks caused by market or policy changes if needed.
• Manage day‑to‑day operations with a proven track record of driving high performance and continuous team improvement.

As the SOP owner, oversee operational performance indicators (KPIs), conduct deep root‑cause analyses of issues, and provide feedback on expected solutions and their business impact.

Qualifications

Minimum Qualifications

• Bachelor's degree or higher, preferably with engineering, science, logistics transportation, operation management background
• At least 5+ years of working experience in logistics, experience in an e‑commerce platform is a plus.
• Solid working experience and relationships in 3PL management, preferably with courier(s) in Brazil.
• Excellent understanding of any segment of logistics operation, including (but not included to) data integration, first‑mile pickup, parcel sorting, line haul, courier delivery, return process, import clearance.

Preferred Qualifications

• Fair understanding of eCommerce marketplace operation and governance policy
• Excellent communication skills with the ability to secure alignment
• Self‑motivated and results driven, analytical and data driven
• Proficiency in Portuguese and English

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.