Commerce - Carrier Relationship Manager

Tiktok; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global digital platform is seeking a seasoned operations manager in São Paulo, Brazil. The successful candidate will drive logistics operations and build partnerships within the local market, ensuring compliance while enhancing productivity and service quality. Requirements include a Bachelor’s degree in supply chain management, 5 years of experience in commerce operations, and proficiency in English and Portuguese. This role offers the chance to innovate within a rapidly growing industry and collaborate with global teams.

Qualificações

• 5 years of working experience in commerce marketplace operations.
• Self-motivated and results driven, able to collaborate.
• Excellent communication skills to secure alignment.

Responsabilidades

• Drive the deployment of operations within Brazil and build local partnerships.
• Conduct market research and create operation plans.
• Manage service vendors and strategic partnerships.
• Improve productivity, service quality, and stakeholder satisfaction.

Conhecimentos

Proficiency in English

Proficiency in Portuguese

Stakeholder management

Problem-solving

Formação académica

Bachelor's degree in supply chain operation management or related

Descrição da oferta de emprego

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us

Creation is the core of TikTok's purpose.

Our platform is built to help imaginations thrive.

These are doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never.

Courage? Always.

At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users.

We are looking for passionate and talented people to join our global logistics team, together we can enhance our ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

• Drive the deployment of operations within the country, and build partnerships with local key players in logistics.
• Conduct market and industry research, create operation plans to address issues and hedge the risks caused by market or policy changes if needed.
• Responsible for the SOP and operation performance indicator (KPI) of service vendors, and the strategic corporation with business partners.
• Ensure procedures and regulations are enforced, and continuously improve the key metrics of productivity, service quality, cost effectiveness and stakeholder satisfaction.

Qualifications

Minimum Qualifications

• Bachelor's degree or higher, preferably in supply chain operation management field or related degree.
• Proficiency in English and Portuguese is required for the role.
• 5 years of working experience in commerce marketplace operations.
• Self-motivated and results driven, able to collaborate and the ability to influence stakeholders.

Preferred Qualifications

• Excellent communication skills with the ability to secure alignment.
• Excellent analytical, organizational, stakeholder management, and problem-solving skills.
• Self-motivated and able to thrive in ambiguity and in a matrix environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.