Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A remote assistance company in Brazil is hiring a Client Operations Manager to oversee client accounts and ensure operational success. The role requires strong organizational skills, experience in account management, and high proficiency in English. Candidates should be detail-oriented and capable of managing multiple tasks while maintaining communication with clients. Compensation ranges from $2,000 to $3,000 USD per month, based on experience, with opportunities for long-term growth.

Qualificações

• Bachelor's degree required.
• Prior experience in account management or client success is essential.
• Must be comfortable with client-facing communication.

Responsabilidades

• Own the success of assigned client accounts from an operational standpoint.
• Build and maintain clear playbooks for each account.
• Monitor staff performance and task completion.

Conhecimentos

Account management

Client success

Operations management

Communication skills

Organizational skills

Proficiency in English

Formação académica

Bachelor's degree

Ferramentas

Reporting tools

CRMs

Spreadsheets

Dashboards

Descrição da oferta de emprego

Client Operations Manager (Remote)

Elite Virtual Assistance • Nova Iguaçu, Rio de Janeiro, Brazil

Job Overview

Company: Elite Virtual Assistance (EVA) | Location: Brazil (Remote)

Compensation: $2,000–$3,000 USD / month (based on experience)

About EVA: Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

We are hiring a Client Operations Manager to take ownership of client execution—someone who can translate client objectives into playbooks, manage day-to-day performance, and proactively surface insights through reporting.

This is an execution-first role, not a sales role.

Role

The Role As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

Work closely with: Clients, Internal leadership, Overseas team members assigned to each account.

This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Key Responsibilities

• Learn each client's business, goals, and workflows in detail
• Participate in training alongside our team to fully understand client processes
• Build and maintain clear playbooks for each account
• Ensure execution aligns with agreed client objectives
• Monitor staff performance, attendance, and task completion
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
• Work with internal leadership to course-correct when needed
• Gather operational data across accounts
• Create clear, structured reports (daily / weekly / monthly as required)
• Maintain frequent, proactive communication with clients
• Lead client-facing conversations with confidence and clarity
• Ensure you fully understand evolving client needs
• Anticipate issues before clients raise them

Requirements

• Experience & Education: Bachelor's degree required
• Prior account management, client success, or operations management experience
• Experience managing teams and / or service delivery is strongly preferred
• High-level English proficiency is required
• Must be comfortable conducting client-facing meetings, written communication, and reporting entirely in English
• Ability to communicate clearly, professionally, and confidently with U.S.-based clients
• Strong written English skills for reporting, documentation, and internal updates
• Exceptional organization and task management skills. (You should have a personal system for tracking work and preventing missed tasks.)
• Strong written and verbal communication skills
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
• Ability to assess performance and translate data into actionable insights
• Proactive, not reactive
• Detail-oriented without losing sight of the bigger picture
• Comfortable being accountable for outcomes
• Able to operate independently while keeping leadership fully informed

Compensation & Growth

Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability

This position offers long-term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.