Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de assistência virtual está procurando um Gerente de Operações de Cliente para gerenciar a execução operacional e garantir a entrega dos serviços prometidos. O candidato ideal deve ter diploma de bacharel, experiência em gestão de contas e um excelente domínio do inglês. Este papel envolve comunicação intensa com clientes e gerenciamento de equipe em um ambiente remoto. A remuneração varia de $2.000 a $3.000 por mês, dependendo da experiência e capacidade demonstradas.

Serviços

Oportunidades de crescimento a longo prazo

Responsabilidade expandida para desempenhos altos

Qualificações

• Experiência em gestão de contas, sucesso do cliente ou gestão de operações.
• Domínio do inglês em nível elevado para comunicação e relatórios.
• Experiência gerenciando equipes e entrega de serviços é preferível.

Responsabilidades

• Gerenciar a comunicação diária com os clientes.
• Construir e manter playbooks claros para cada conta.
• Monitorar desempenho e identificar problemas proativamente.
• Criar relatórios claros e estruturados sobre desempenho operacional.

Conhecimentos

Comunicação clara

Organização excepcional

Gestão de tarefas

Habilidade com ferramentas de tecnologia

Análise de dados

Formação académica

Diploma de bacharel

Ferramentas

CRMs

Spreadsheets

Dashboards

Descrição da oferta de emprego

Descrição da vaga

Company: Elite Virtual Assistance (EVA)

Location: Brazil (Remote)

Compensation: $2,000–$3,000 USD / month (based on experience)

About EVA: Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

We are hiring a Client Operations Manager to take ownership of client execution—someone who can translate client objectives into playbooks, manage day-to-day performance, and proactively surface insights through reporting. This is an execution-first role, not a sales role.

The Role: As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

You will work closely with: Clients, Internal leadership, and Overseas team members assigned to each account. This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Responsabilidades

Client Execution & Ownership

• Learn each client's business, goals, and workflows in detail
• Participate in training alongside our team to fully understand client processes
• Build and maintain clear playbooks for each account
• Ensure execution aligns with agreed client objectives

Team Performance Management

• Monitor staff performance, attendance, and task completion
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
• Work with internal leadership to course-correct when needed

Reporting & Data

• Gather operational data across accounts
• Create clear, structured reports (daily / weekly / monthly as required)

Client Communication

• Maintain frequent, proactive communication with clients
• Lead client-facing conversations with confidence and clarity
• Ensure you fully understand evolving client needs
• Anticipate issues before clients raise them

Requisitos

Experience & Education:

• Bachelor's degree required
• Prior account management, client success, or operations management experience
• Experience managing teams and/or service delivery is strongly preferred

Communication & Language Skills:

• High-level English proficiency is required
• Must be comfortable conducting client-facing meetings, written communication, and reporting entirely in English
• Ability to communicate clearly, professionally, and confidently with U.S.-based clients
• Strong written English skills for reporting, documentation, and internal updates

Core Skills:

• Exceptional organization and task management skills. (You should have a personal system for tracking work and preventing missed tasks.)
• Strong written and verbal communication skills
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
• Ability to assess performance and translate data into actionable insights

Mindset & Work Style:

• Proactive, not reactive
• Detail-oriented without losing sight of the bigger picture
• Comfortable being accountable for outcomesAble to operate independently while keeping leadership fully informed

Compensation & Growth

Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability. This position offers long-term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.