Change Management & Process Design Specialist

General Motors; São Caetano do Sul; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A multinational automotive company is seeking a Change Management & Process Design Lead to optimize HR processes. Responsibilities include collaborating with HR leaders to design workflows, facilitating change management strategies, and ensuring process alignment across functions. The ideal candidate must possess a bachelor's degree in a related field and 3–5 years of relevant experience, along with bilingual proficiency in English and Portuguese. This role requires on-site presence at São Caetano do Sul three days a week.

Qualificações

• 3–5 years of experience in HR process design or organizational change management.
• Strong understanding of HR service delivery models and employee lifecycle processes.
• Ability to synthesize diverse inputs and design efficient solutions.

Responsabilidades

• Collaborate with HR stakeholders to map and design HR process workflows.
• Develop change management strategies for HR processes and technologies.
• Act as a liaison among HR Operations and implementation teams.

Conhecimentos

HR process design

Change management

Data analysis

Facilitation

Communication

Stakeholder engagement

Bilingual (English & Portuguese)

Formação académica

Bachelor’s degree in Human Resources or related field

Ferramentas

Process mapping tools

Workday

ServiceNow

Descrição da oferta de emprego

The Role

As a Change Management & Process Design Lead within the Foundations Enablement organization, you will play a critical role in shaping, optimizing, and enabling end-to-end HR processes that deliver a seamless, efficient, and employee-centered experience. This role blends deep process expertise with strong change management capabilities to ensure that redesigned processes are not only well-built, but also well-adopted across the HR ecosystem.

You will partner closely with HR leaders, Centers of Expertise (COEs), HR Technology, HR Operations, and regional/global stakeholders to translate business needs into scalable, standardized processes—and lead the change strategies required for successful implementation. The ideal candidate combines analytical rigor, strong facilitation skills, and a people-centered approach to change.

Hybrid

For this position is required to be on site 3x/week.

What you will do (responsibilities)

Process Design & Optimization

• Collaborate with HR stakeholders to understand business goals, service delivery needs, and pain points in current processes.
• Map current-state HR processes (e.g., onboarding, performance management, job changes, learning, talent acquisition) and design future-state workflows that improve consistency, scalability, and employee experience.
• Partner with Project Managers and Stakeholders to facilitate process discovery, design, and decision-making sessions across COEs, HRBPs, and regional HR Operations teams.
• Ensure HR process designs align with enterprise standards, data governance, compliance requirements, and system capabilities (e.g., Workday, ServiceNow).
• Partner with HR Technology, People Operations and Service Centers to translate process requirements into functional and technical designs.
• Document detailed process maps, RASCI matrices, business requirements, and standard operating procedures (SOPs).
• Identify opportunities to automate manual steps, eliminate redundancies, streamline handoffs, and clarify ownership within and across HR functions.
• Monitor and analyze process performance metrics, leveraging data to drive continuous improvement and simplification.
• Maintain a library of approved HR process documentation and ensure version control.

Change Management Leadership

• Develop and execute change management strategies and plans to support the rollout of new or redesigned HR processes, policies, or technologies.
• Conduct change impact assessments to identify stakeholder groups, key impacts, adoption risks, and required enablement activities.
• Create and deliver communication plans, stakeholder engagement strategies, and clear messaging to support adoption and minimize resistance.
• Develop training materials, quick reference guides, and learning content to enable smooth transitions to new processes or tools.
• Partner with COEs, HR Business Partners, and regional leaders to ensure readiness and alignment before go-live.
• Track and measure adoption, behavioral change, and stakeholder feedback, adjusting change plans as needed.
• Promote a consistent change management methodology across the Foundations Enablement portfolio.

Cross-Functional Collaboration

• Act as a liaison across COEs, HR Operations, HR Technology, and Implementation teams to ensure cohesive delivery of process and change work.
• Facilitate conversations to drive clarity, resolve process or change-related issues, and ensure alignment across global and regional partners.
• Translate complex process or change concepts into clear, digestible information for diverse audiences, including leadership.

Location

São Caetano do Sul/SP

Your skills and abilities (required qualifications)

• Bachelor’s degree in Human Resources, Business, Industrial Engineering, Organizational Development, or related field.
• 3–5 years of experience in HR process design, HR operations, business process improvement, or organizational change management.
• Strong understanding of HR service delivery models and employee lifecycle processes.
• Proficiency with process mapping, documentation, and workflow design tools.
• Demonstrated experience developing and executing change management plans.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to synthesize diverse inputs and design solutions that balance efficiency, compliance, and employee experience.
• Fluent in English & Portuguese
• Availability to work at São Caetano do Sul plant

What can you give a competitive edge (preferred qualifications)

• Experience with HR technology platforms such as Workday, ServiceNow, or SuccessFactors.
• Certification in change management methodology (e.g., Prosci, ACMP).
• Background in Design Thinking or human-centered design.
• Certification in Lean, Six Sigma, or Business Process Management (BPM).
• Experience working in a global, matrixed HR organization or shared services environment.
• Familiarity with automation or digital workflow tools (e.g., Power Automate, UiPath).
• Spanish language will be a plus.

Key Competencies

• Process Thinking: Applies structured methodologies to analyze, design, and optimize HR processes.
• Change Leadership: Plans and implements strategies to drive adoption and minimize disruption.
• Employee-Centered Design: Creates solutions with empathy for end users and impacted groups.
• Collaboration: Builds strong, trusted relationships across HR, technology, and business partners.
• Continuous Improvement: Identifies and acts on opportunities to simplify, standardize, and automate.
• Change Agility: Navigates shifting priorities, new technologies, and emerging business needs with resilience.