Capital Equipment Business Manager - Latam Based In

Boston Scientific Corporation; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading medical technology company is seeking a professional to design a regional strategy for Capital Equipment business development. This hybrid role in São Paulo involves responsibilities for service marketing, technical support, customer service, and operations. Ideal candidates will possess a degree in Industrial Engineering or Business, excellent communication skills in English, Spanish, and Portuguese, and experience with Salesforce, SAP, or Tableau. A commitment to quality and patient safety is essential.

Qualificações

• Proven track record in developing XaaS strategy is a plus.
• Ability to work on diverse issues requiring expert knowledge and organizational understanding.
• Implement strategic policies and assure adherence to budgets and schedules.

Responsabilidades

• Design and lead a profitable Capital Equipment business strategy.
• Build regional service model by expanding revenue and managing costs.
• Align corporate objectives and communicate strategy across the Region.

Conhecimentos

Advanced English spoken and written

Spanish and Portuguese

High attention to detail

Excellent written and verbal communication skills

Experience with Salesforce, SAP, Tableau

Formação académica

Preferred career degree in Industrial Engineering, Business Administration or related field

MBA is desirable

Descrição da oferta de emprego

Work mode

Hybrid Onsite Location(s): São Paulo, SP, Brazil Additional Locations: Mexico-DF-Benito Juárez; Brazil-SP-São Paulo Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

Purpose statement

The Latam Capital Equipment role is responsible for the design of a regional strategy for End-to-End Capital Equipment business development in support of current and future BSC equipment offerings worldwide.

It has management responsibility for Service Marketing, Technical Support, Customer Service, Field Service, Service Operations, Service Engineering, and External Equipment Operations organizations.

This position will be responsible for establishing and implementing a strategic approach to the management, marketing, control, and direction of equipment service and developing other service revenue opportunities as a customer-centric business operation.

Works collaboratively with divisional, regional, and functional management and drives continuous improvement activities across the Region.

Will also work closely with channel partners across the region to identify potential business transformations to support the capital equipment strategy.

Requirements and Competencies

• Preferred career degree in Industrial Engineering, Business Administration, Marketing, or related. MBA is desirable.
• Works on issues of large and diverse scope where analysis of situations or data requires expert knowledge of the area of expertise and an in-depth understanding of organizational objectives.
• Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• High attention to detail is a must.
• Excellent written and verbal communication skills.
• Advanced English spoken and written.
• Spanish and Portuguese are a must.
• Nice to have Salesforce, SAP, and tableau experience.
• Nice to have a proven track record in developing XaaS strategy.

Key Responsibilities

• Design and lead the execution of a profitable regional Capital Equipment business strategy.
• Build a profitable regional-country level service model by expanding service revenue and effectively managing cost structure.
• May lead a team and / or will influence sales, marketing, Distributor Business Managers, and technical teams across the region to co‑design and execute a comprehensive end‑to‑end business strategy for Capital Equipment.
• Align efforts with corporate objectives and act as liaison to advocate and communicate overall strategy across the Region.
• Develop a commercial go‑to‑market strategy for Capital Equipment per country and division.
• Develop a regional and by‑country service and warranty strategy.
• Explore potential channel partner business model transformations for Capital Equipment like call centers for service, capital equipment servicing, renewable warranties, and maintenance services.
• Champion improvements in business processes to increase the effectiveness of their implementation across the organization.
• Work with international counterparts to establish the framework for global service operations and drive best‑practice sharing.
• Establish structure, processes, and procedures to assure comprehensive quality system compliance across the organization.
• Continually evaluate, improve, and implement changes to assure customer‑centric cross‑business unit focus.
• Create a balanced performance environment addressing customer satisfaction, employee satisfaction, and achievement of productivity and revenue‑expense goals.
• Work with divisional marketing management to develop service marketing offerings and programs to increase customer coverage and associated revenue opportunities.

Quality System Requirements

All actions demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable :

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Management Requirements

• May lead a group or team of employees in the achievement of organizational goals.