Bilingual (Portuguese / English) Customer Service Representative São Paulo, Brazil

TTEC; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer service outsourcing company in São Paulo is seeking a bilingual customer service representative fluent in English and Portuguese. In this role, you will assist customers with inquiries and resolve issues, contributing to exceptional customer experiences. The position offers a supportive environment, competitive base wage, performance bonuses, and a comprehensive benefits package, including PTO and meal allowances.

Serviços

Performance bonus opportunities

Hiring bonus

Meal allowances

Health and wellness incentives

Qualificações

• Must be fluent in English and Portuguese, both written and spoken.
• Ability to work weekends and evenings.
• Competent in navigating multiple web applications.

Responsabilidades

• Assist customers by providing quick answers and resolving issues.
• Build positive experiences for customers through stellar service.
• Represent a Fortune 500 company while helping customers.

Conhecimentos

Advanced English

Advanced Portuguese

Multitasking

Positive attitude

Team spirit

Ferramentas

Microsoft Windows

Descrição da oferta de emprego

What You’ll be Doing

As a bilingual customer service representative at TTEC, you'll be helping customers by quickly providing answers, consulting on solutions, and resolving issues with a smile. You'll be the key to turning an average customer’s experience into an exceptional one. We'll train you to become a subject matter expert in your field, ensuring you’re confident in delivering the highest level of service. You’ll bring motivation, passion, and integrity to everything you do—qualities that connect us all. Plus, you’ll have the chance to build new friendships and grow your career in a fun, high-energy environment.

During a Typical Day, You’ll

• Accept inbound calls from customers... we have several different types of clients and hours that fit you!
• Effectively resolve issues or concerns
• Represent and help to build the business of a Fortune 500 company
• Provide stellar customer service

What You Bring to the Role

• Advanced English and Portuguese both written and spoken
• Must be available to work weekends and evenings.
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Positive attitude and team spirit
• Enthusiasm for helping people have a happier and healthier life

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Competitive Base wage plus performance bonus opportunities
• Hiring Bonus and Meal Allowances

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Location / Division São Paulo, São Paulo Job Requisition 043W2