Bilingual Account Coordinator

Masterpro Installs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic service management company is seeking an Account Coordinator to ensure exceptional customer experiences. This remote role involves managing customer calls, scheduling installations, and coordinating with technicians. Ideal candidates should have over 3 years in customer service and advanced English skills. The position offers flexible working hours and the opportunity to work from anywhere, ensuring you can complete your tasks without distractions.

Serviços

1-week PTO after the first year

Flexible working hours

Work from anywhere

Qualificações

• 3+ years in customer service roles, ideally in field-service coordination.
• Advanced English fluency (C1 or C2 level).
• Ability to manage multiple tasks while staying focused.

Responsabilidades

• Own the customer experience ensuring satisfaction and exceeded expectations.
• Manage calls with customers and technicians smoothly.
• Schedule and confirm installations.
• Notify customers of their time windows.
• Send job assignments to technicians.
• Handle escalated situations with confidence.

Conhecimentos

Customer service skills

Task management

Effective communication skills

Problem-solving

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for an Account Coordinator who’s proactive, detail-obsessed, and fueled by customer satisfaction.

In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.

What You’ll Be Doing

• Own the 5-star customer experience : satisfaction isn’t enough, we go for exceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone’s in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real-time info to customers
• Respond to emails and assist incoming calls when needed : stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level) : you’re confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible : you don’t wait to be told, you do

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles : if you’ve guided teams, we’d love to hear about it

Schedule & Setup

• Hours : 11 AM – 8 PM (California Time / PST)
• 1-hour break included
• Fully remote : work from anywhere, but your setup must support success
• 1-week PTO after the first year working with us

Tech Requirements

• A reliable computer with fast internet
• Headset with clear mic and strong audio
• A quiet space : no distractions, just action