Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation management company is looking for a remote guest support agent based in Brazil. The role requires advanced English proficiency for effective communication with international clients. Responsibilities include supporting guests via chat and phone, identifying their needs, and coordinating with the operations team. Candidates must be proactive, have intermediate computer skills, and be willing to work evening shifts. A salary of R$2,000.00 will be offered, along with a flexible work schedule.

Qualificações

• Must have advanced English proficiency to interact with clients.
• Intermediate computer skills are necessary for handling tasks.
• Proactivity and commitment are essential for the role.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs effectively.
• Create tasks and communicate concerns to the operations team.
• Process and register issued charges accurately.
• Monitor additional services requested by guests.
• Schedule additional services based on guest requests.
• Keep track of customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity and commitment

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)