Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks responsible individuals to provide remote guest support for clients worldwide. The ideal candidate must have advanced English skills and the ability to handle guest inquiries through chat and phone. Responsibilities include identifying guest needs, managing service requests, and ensuring effective communication with the operations team. This position is shift-based, requiring availability for evening and weekend work. Compensation starts at R$2,000.00 per month.

Qualificações

• Must have advanced English proficiency.
• Experience in customer service is a plus.
• Availability to work evenings and weekends.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs effectively.
• Monitor the Customer Service channel of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Proactivity and commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)