Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking individuals for a remote position based in Brazil. Candidates must have advanced English skills and be capable of providing guest support through chat and phone. Responsibilities include identifying guest needs, processing service requests, and managing inquiries on booking platforms. The position requires availability during evenings and weekends, offering a base salary of R$2,000.00 with a night shift schedule.

Qualificações

• Advanced English proficiency is mandatory.
• Available for evenings, weekends, and holidays.
• Proactive and committed to responsibilities.

Responsabilidades

• Support guests in English via chat and phone.
• Identify and address guest needs.
• Communicate tasks and concerns to the operations team.
• Register and process additional service requests.
• Manage customer service inquiries on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication

Multitasking

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)