Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking remote workers from Brazil to provide guest support in English. The position demands advanced English proficiency, strong communication, and multitasking abilities. Responsibilities include identifying guest needs, managing tasks, and scheduling services. Offering a base salary of R$2,000 and requires availability for night shifts with flexible scheduling. Ideal candidates will be proactive and committed to serving a diverse clientele.

Qualificações

• Must have advanced English proficiency.
• Intermediate computer skills are required.
• Proactive and committed to the work.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs.
• Communicate tasks and concerns to the operations team.
• Register issued charges and monitor services requested by guests.
• Manage scheduling of additional services as per guest requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)