Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company based in the USA is seeking motivated individuals for a remote position requiring advanced English proficiency. Candidates will provide guest support through various channels, assist in identifying guest needs, and communicate effectively with the operations team. Ideal applicants must possess intermediate computer skills, show proactivity, and be available for evening and weekend shifts. Compensation starts at R$2,000.00 monthly.

Qualificações

• Advanced English proficiency is mandatory for communication.
• Must have intermediate computer skills for task execution.
• Actively engaging with guests requires strong communication and multitasking.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs effectively.
• Communicate concerns and damages to the operations team.
• Process and register issued charges promptly.
• Monitor additional services requested by guests.
• Schedule services based on guest requests.
• Manage customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Agility

Multitasking skills

Proactivity

Commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)