Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking skilled individuals to support guests in English while working remotely from Brazil. The role requires advanced English proficiency, along with strong communication and multitasking skills. Responsibilities include guest support via chat and phone, identifying guest needs, and coordinating with the operations team. The position offers a base salary of R$2,000.00 and involves night shift work with varying schedules.

Qualificações

• Advanced English proficiency is mandatory for client interaction.
• Intermediate computer skills to manage tasks effectively.
• Strong communication skills to assist guests over chat and phone.

Responsabilidades

• Support guests through chat and phone in English.
• Identify and filter guest needs accurately.
• Communicate concerns and damages to the operations team.
• Process and register issued charges effectively.
• Monitor additional services requested by guests.
• Schedule services as per guest requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity and commitment

Agility

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)