Application Support With Cloud (Relocation To Portugal)

buscojobs Brasil; Vitória da Conquista; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A nearshore software development company is seeking a Technical Support Analyst to provide Level 1 support for software solutions. The role involves troubleshooting, managing client feedback, and ensuring the efficiency of applications. Ideal candidates will have 1-3 years of related experience, proficiency in SQL and communication skills in English, Spanish, and Portuguese. Offers remote full-time work with generous PTO policies.

Serviços

15 days Paid Time Off

Floating day and sick days

National holidays

Qualificações

• 1 to 3 years of Level 1 software support experience.
• Ability to work independently or as part of a team.
• Must be available for an on-call rotation.

Responsabilidades

• Deliver Level 1 customer support for our client's software products.
• Troubleshoot incidents and ensure timely resolution.
• Support users across multiple countries and languages.

Conhecimentos

Problem-solving

Communication skills

Analytical skills

Proficiency in Microsoft Office

SQL knowledge

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

SAP

SQL

Windows

Descrição da oferta de emprego

• Empregos para Application support with cloud r...

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In your application, please answer the check question with the number '39' to demonstrate that you've read this job description thoroughly. Applications missing this will not be considered.

Technical Support Analyst

Hoje

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment before production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter, think big!
• You get to own your job and be recognized for your contributions
• Work with innovative and creative people
• Making mistakes is human. Let's learn from them. Be transparent!
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance and compliance.

Key Responsibilities:

• Provide Level 2/3 support for applications such as LIMS - LABWARE , EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
• Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
• Monitor application health, performance, and integrations.
• Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
• Maintain documentation, audit trails, and compliance with regulatory and security standards.
• Participate in system upgrades, testing, and deployment activities.
• Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
• Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Experience:

• Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
• Knowledge of Spanish and Portuguese language required.
• Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
• Strong troubleshooting and analytical skills.
• Experience with SQL, Windows, Azure, and integration platforms.
• Ability to work with global teams and support users in multiple regions.
• Excellent communication and documentation skills.
• Strong experience in manufacturing apps.

Preferred Qualifications:

• Experience with cloud-based solutions and real-time production monitoring.
• Knowledge of compliance and regulatory requirements in manufacturing.
• Multilingual support capabilities (English, Spanish and Portuguese).

Cargo