Application Support Engineer, Trilogy (Remote) - $60,000 / Year Usd

Crossover; Teletrabalho; BRL 319.000; Tempo integral

Resumo da oferta

A leading technology company is seeking an Application Support Engineer to provide expert customer support for complex technical issues. This fully remote position offers a salary of $60,000 per year. Candidates should have at least 3 years of experience in technical support and advanced proficiency with generative AI tools. The role requires self-sufficiency and the ability to tackle intricate challenges using AI systems. This is a full-time role with weekly payments.

Qualificações

• Minimum of 3 years in technical customer support roles.
• Experience with generative AI platforms and custom GPT creation.
• Self-sufficient and able to resolve complex issues independently.

Responsabilidades

• Evaluate complex tickets escalated from AI systems.
• Refine the AI system to close performance gaps.
• Provide superior customer support for intricate challenges.

Conhecimentos

Technical customer support

Advanced proficiency with generative AI tools

Workflow automation

Descrição da oferta de emprego

Application Support Engineer, Trilogy (Remote) - $60,000 / year USD

Join to apply for the Application Support Engineer, Trilogy (Remote) role at Crossover.

This range is provided by Crossover.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30 USD / hour, equating to $60,000 USD / year at 40 hours per week and 50 weeks per year.

Job Overview

Traditional customer support often suffers inefficiency and limited expertise. Over 60% of tickets are escalated due to inadequate initial support. Trilogy uses AI-powered chatbots to resolve routine inquiries. As an Application Support Engineer, you will handle the most intricate and demanding challenges, refining AI performance and resolving complex issues.

What You Will Be Doing

Evaluate complex tickets escalated from AI systems, apply specialized human judgment where AI capabilities are limited, and refine the AI system to close performance gaps.

What You Won’t Be Doing

Spending two full months on onboarding; you are expected to achieve proficiency on multiple products within the first month. Depending on managers for ongoing assistance; success requires strong self‑sufficiency and the ability to unblock yourself.

Key Responsibilities

Combine technical human judgment with AI-driven tools to provide superior customer support, concentrating on complex scenarios that currently exceed AI resolution capabilities.

Basic Requirements

• A minimum of 3 years of total experience in technical customer support roles.
• Advanced proficiency with generative AI tools (including use of multiple AI platforms, workflow automation, and custom GPT creation).
• Current residence in North or South America.

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses.

Working with Us

This is a full-time (40 hours per week), long-term position.

The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.

The compensation level is $30 USD / hour, equating to $60,000 USD / year at 40 hours per week and 50 weeks per year. The payment period is weekly.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Software Development, IT Services and IT Consulting, Telecommunications