Application Services Manager

Smart IT Frame LLC; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions company based in São Paulo is looking for an Application Service Manager to manage enterprise application lifecycles. This role requires 5-7 years of IT Operations experience, strong ITIL knowledge, and excellent communication skills. The individual will oversee daily operations, manage vendor performance, and ensure compliance with IT policies. The position is hybrid, requiring 2 days onsite per week, and commands a competitive compensation package.

Qualificações

• 5–7 years in IT Operations or Application Management in large enterprise environments.
• Strong ITIL experience (Incident, Problem, Change, Service Management).
• Proven experience managing enterprise applications, vendors, and service contracts.
• Experience with SLAs, KPIs, governance, and service delivery performance.
• Hands-on experience with monitoring tools (Datadog, Grafana, etc.).
• Understanding of Azure, Microsoft ecosystem, SAP, Power Platform, Dataverse.
• Exceptional communication and stakeholder management skills.

Responsabilidades

• Manage the full lifecycle of enterprise applications.
• Define, track, and govern KPIs and SLAs.
• Ensure all applications comply with IT policies and regulations.
• Oversee daily operations and incident resolutions.
• Maintain dashboards and performance reporting.
• Partner with teams for operational readiness.

Conhecimentos

IT Operations Management

ITIL

Vendor Management

Service Delivery Performance

Monitoring Tools

Ticketing Systems

Azure

Communication Skills

Stakeholder Management

Advanced English

Ferramentas

Datadog

Grafana

ServiceNow

Descrição da oferta de emprego

Job Title: Application Service Manager

Location: Campinas, São Paulo, Brazil (Hybrid – 2 Days Onsite per Week)

Employment Type: Full Time

About Smart IT Frame

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Key Responsibilities

• Manage the full lifecycle of enterprise applications—including deployment, monitoring, incident response, maintenance, and decommissioning.
• Define, track, and govern KPIs and SLAs to ensure business continuity, system reliability, and customer satisfaction.
• Ensure all applications comply with global IT policies, security standards, data protection regulations, and audit readiness requirements.
• Oversee daily operations, guiding ASM providers and internal teams to ensure timely resolution of incidents and service requests.
• Lead governance routines such as system health checks, post-mortems, and capacity reviews.
• Maintain dashboards, documentation, and performance reporting for transparency and accountability.
• Partner with Function Tower teams early in the project lifecycle to ensure operational readiness, compliance, and stability before go-live.
• Support DevOps practices, automation, and continuous improvement to enhance deployment reliability and monitoring.
• Ensure continuous observability using tools like dashboards, alerts, logs, and trend analysis to detect issues proactively.
• Act as the primary interface with external vendors—monitoring KPIs, managing escalations, and negotiating contract improvements.
• Own the OPEX budget for assigned applications, including tracking, forecasting, and cost optimization (cloud, licensing, automation).
• Oversee controlled deployment of releases, patches, and upgrades and ensure change management processes are followed.
• Collaborate with Product Owners, Business Leads, and Regional IT teams to align priorities and address operational pain points.
• Act as the IT Operations representative in global initiatives, ensuring systems are scalable, stable, and maintainable.
• Facilitate cross-zone collaboration to promote best practices and consistent service delivery.

Must Have Skills

• 5–7 years in IT Operations or Application Management in large enterprise environments
• Strong ITIL experience (Incident, Problem, Change, Service Management)
• Proven experience managing enterprise applications , vendors, and service contracts
• Experience with SLAs, KPIs, governance, and service delivery performance
• Hands‑on experience with monitoring tools (Datadog, Grafana, etc.)
• Experience with ticketing systems such as ServiceNow
• Understanding of Azure, Microsoft ecosystem, SAP, Power Platform, Dataverse
• Knowledge of databases, integrations, and cloud architecture
• Strong skills in OPEX budgeting, cost tracking, and cost optimization
• Exceptional communication and stakeholder management skills
• Ability to work across global teams, cultures, and time zones
• Advanced English (speaking, reading, writing)

📩 Apply today or share profiles at : [e-mail]