Analista De Planejamento De Pessoal

Alfa Laval Mid Europe Gmbh; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading industrial services company based in São Paulo seeks a Service Coordinator responsible for planning and coordinating field service activities for industrial customers. The ideal candidate will hold a relevant degree and possess advanced skills in English, Microsoft Excel, and Power BI. This role requires excellent communication skills to ensure customer satisfaction and operational efficiency, while also preparing reports and analyses to support decision-making. Join a dynamic team that focuses on high-quality service delivery.

Qualificações

• Bachelor's or Technical degree in relevant fields.
• Ability to read technical documentation and manuals.
• Fluent in English for international interactions.
• Advanced knowledge of Microsoft Excel and Power BI.

Responsabilidades

• Plan and schedule field service activities.
• Serve as the customer contact for service updates.
• Prepare operational reports and analyses.
• Use Power BI for decision-making insights.

Conhecimentos

Advanced English

Advanced Microsoft Excel

Power BI

Technical documentation reading

Formação académica

Bachelor's or Technical degree in Engineering, Logistics, Business Administration, or related field

Ferramentas

ERP - Movex

Oneservice platform

Descrição da oferta de emprego

Job Overview

Location: Sao Paulo – Av Mutingatime

Type: Full time

Requisition ID: JR

The Service Coordinator is responsible for planning, prioritizing, coordinating, and monitoring all field service activities for industrial (land-based) customers. This role ensures efficient allocation of technical resources, structured communication with customers, and complete operational support to Field Service Engineers.

Planning & Coordination

• Plan, prioritize, and schedule all field service activities based on technical complexity, urgency, and resource availability.
• Allocate Field Service Engineers efficiently, considering competencies, certifications, and geographic location.
• Ensure that all engineers receive the necessary documentation, instructions, tools, spare parts, and technical information before each assignment.
• Ensure excellent collaboration, aligned priorities, and consistent communication across all departments.

Customer Experience

• Serve as the operational point of contact for customers, ensuring clarity regarding timelines, planning, and service progress.
• Continuously work to improve customer satisfaction and support high NPS performance.
• Apply strong technical knowledge to understand customer needs, assess service requests, negotiate deviations, determine priorities, and provide accurate technical guidance to Field Service Engineers.
• Guarantee that all technical requirements and documentation are complete and aligned prior to dispatch.

Reporting & Management Support

• Prepare operational reports, workload analyses, forecasts, and performance dashboards.
• Develop advanced analytics and visual dashboards using Power BI to support decision-making.
• Provide insights and recommendations to the Service Operations Manager regarding resource allocation and operational efficiency.

Requirements / Qualifications

• Bachelor's or Technical degree in Engineering, Logistics, Business Administration, Industrial Production, or a related field.
• Ability to read technical documentation, manuals, drawings, and bill of materials.
• Advanced or fluent English is mandatory due to interactions with international teams.
• Advanced Microsoft Excel & Power BI knowledge are mandatory.
• ERP - Movex experience/knowledge preferred.
• Oneservice platform utilization will be considered as a plus.

This position reports directly to the Service Operations Manager.