(American English) Customer Support Consultant (Latam, Remotely)

buscojobs Brasil; São Paulo; Teletrabalho; BRL 159.000 - 266.000; Tempo integral

Resumo da oferta

A leading customer support firm is seeking a Customer Support Consultant to provide exceptional assistance to customers via multiple channels. Candidates must have excellent English skills, experience in customer service, and a positive attitude. The role offers flexibility and a fully remote work setting with various benefits.

Serviços

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referrals

Paid intensive training

Work-life balance

Qualificações

• C1/C2 English proficiency for both spoken and written communications.
• Experience in customer service is mandatory.
• Ability to maintain a stable and fast internet connection.

Responsabilidades

• Provide exceptional customer support via calls, chats, and emails.
• Build long-lasting relationships with customers.
• Meet team KPIs and apply best practices in customer satisfaction.

Conhecimentos

Excellent English skills

Experience in customer service

Analytical and research skills

Positive and responsible attitude

Descrição da oferta de emprego

Overview

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Excellent English skills (C1 / C2 for both spoken and written)
• Experience in customer service is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus

• Experience in technical support
• Experience with CRM systems

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30 countries and speak 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.