ABA Intake Coordinator Brazil

OpsArmy; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A healthcare organization in Brazil seeks an ABA Intake Coordinator to lead the intake process for families seeking therapy for Autism care. The role involves conducting screenings, managing outreach, and collaborating with clinical teams to ensure smooth transitions into care. Candidates should have experience in ABA therapy, strong communication skills, and proficiency in Salesforce. This is a full-time position that requires flexibility to work evenings or weekends as needed.

Qualificações

• Prior experience in Applied Behavioral Analysis (ABA) therapy required.
• At least 2 years in patient intake healthcare operations or customer service.
• Excellent English communication skills both verbal and written.

Responsabilidades

• Conduct intake screenings and collect required information.
• Accurately record intake data in Salesforce.
• Re-engage paused families to improve conversions.

Conhecimentos

Customer service

Empathy

Communication skills

Organizational skills

Attention to detail

Flexibility

Formação académica

Bachelor's degree or equivalent work experience

Ferramentas

Salesforce

Descrição da oferta de emprego

ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral)

Full-time Remote

About the Role:

The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm professional and efficient intake experience by conducting screenings gathering information and coordinating with internal teams to transition families smoothly into the care process.

Key Responsibilities:

• Outreach & Screening:
  • Contact new inquiries promptly and conduct intake screenings.
  • Collect required information and assess eligibility.
  • Provide compassionate supportive communication to families.
• Lead Management & Documentation:
  • Accurately record intake data in Salesforce (or similar CRM).
  • Convert qualified leads and close out ineligible or unresponsive cases.
• Conversion & Follow-Up:
  • Re-engage paused or unresponsive families to improve conversions.
  • Provide after-hours or weekend coverage as needed.
• Collaboration & Quality Assurance:
  • Follow standard procedures scripts and quality guidelines.
  • Coordinate with intake clinical and RCM teams for seamless transitions.
  • Participate in ongoing training and improvement initiatives.

Qualifications:

• Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required.
• Bachelors degree or equivalent work experience preferred.
• At least 2 years of experience in patient intake healthcare operations or customer service.
• Proficiency in Salesforce or similar CRM systems.
• Excellent English communication skills (verbal and written).
• Strong empathy professionalism and phone presence.
• Detail-oriented organized and data-accurate.
• Flexible to work evenings or weekends as needed.

Employment Type: Full Time
Experience: years
Vacancy: 1