Workshop Supervisor - After Sales

KAVAK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An automotive company in Dubai seeks a Workshop Supervisor to lead a team in achieving operational efficiency in vehicle repair and service. Responsibilities include allocating tasks, ensuring quality checks, and reviewing workshop figures. The ideal candidate has a diploma in Mechanical or Automotive, at least 5 years of supervisory experience in a dealership, and strong technical knowledge. Proficiency in English is necessary, and Arabic is a plus. The role offers an opportunity to make a significant impact on workshop operations.

Qualifications

• Minimum 5 years’ experience as supervisor in an automotive dealership.
• Sound technical knowledge in vehicle diagnosis and repair.
• Good communicator in English; Arabic an advantage.

Responsibilities

• Allocate job cards to maximize throughput on time.
• Confirm parts requirements align with issues at hand.
• Ensure quality checks on finished jobs by technicians.

Skills

Mechanical knowledge

Technical communication

Analytical thinking

Planning and organizing

Knowledge in technical software

Education

Diploma in Mechanical/Automotive

Job description

What will be your mission?

We are seeking a dynamic individual to join our team as a Workshop Supervisor. In this role, you will be responsible for ensuring optimum utilization of the available workshop technicians and resources to achieve set operational efficiency targets. The role involves ensuring the team carries out vehicle repair and service activities in accordance to the quality standards, safety and efficiency guidelines and within set time frames.

What will you do?

• Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize throughput on time
• Reviews pre-order forms to confirm parts requirements are well-matched with the issue on hand and guaranteed to fix the problem
• Ensures quality checks are done on finished jobs by the technicians
• Prepare quotations. Coordinate with service advisors seeking approval
• Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions
• Monitors communication with customers through Service
• Monitors and improves the competency of team members. Accountable for the functioning and repairs of tools / equipment being used in the workshop

Requirements

• Diploma or equivalent in Mechanical / Automotive or related field
• Minimum 5 years’ experience as supervisor in a reputed automotive dealership
• Knowledge in mechanical, electrical & body repairs.
• Sound technical knowledge in vehicle diagnosis and repair
• Good communicator in English; Arabic an advantage
• Knowledge of technical software
• Valid UAE Passenger Bus driver’s license will be an advantage
• Ability to think analytically
• Planning and organizing