Service Operations Director: Growth & Transformation

Johnson Controls; Dubai; On-site; AED 440,000 - 662,000; Full time

Job summary

A global technology and consulting firm based in Dubai is seeking a Director to lead their Service business. The role entails owning financial growth and operational metrics while driving operational excellence and transformation. Candidates should have over 15 years of experience in Service Operations Management, a strong track record in delivering results, and excellent people management skills. This position requires a strategic mindset and the ability to collaborate with various stakeholders to optimize service performance.

Qualifications

• 15+ years of relevant experience in Service Operations Management.
• Proven track record delivering strong results.
• Experience managing frontline teams in a service business.

Responsibilities

• Provide leadership for the Service business and accountable for financial growth.
• Drive operational excellence and develop action plans.
• Champion collaboration with stakeholders to optimize performance.

Skills

Service Operations Management

Customer relationship building

People management

Financial acumen

Interpersonal skills

Education

University degree or MBA

Job description

A global technology and consulting firm based in Dubai is seeking a Director to lead their Service business. The role entails owning financial growth and operational metrics while driving operational excellence and transformation. Candidates should have over 15 years of experience in Service Operations Management, a strong track record in delivering results, and excellent people management skills. This position requires a strategic mindset and the ability to collaborate with various stakeholders to optimize service performance.