Director of Operations

Marriott Hotels Resorts; Dubai; On-site; AED 440,000 - 588,000; Full time

Job summary

A global hospitality leader is seeking a strategic business leader for Hotel Operations at the Mina Seyahi Complex, Dubai. This role involves managing Front Office, Recreation, and Food and Beverage operations while ensuring exceptional service delivery and operational efficiency. The ideal candidate will demonstrate strong leadership and a commitment to enhancing guest experiences, driving revenue growth, and maximizing financial performance. Applicants should have a degree in Business Administration or related fields and relevant experience in hotel management.

Qualifications

• Minimum 4 years of experience in guest services, operations, or related area.
• Strong analytical skills to address service issues and manage profitability.
• Effective communication to align departmental goals.

Responsibilities

• Oversee hotel operations and enhance service delivery.
• Develop and implement operational strategies aligned with brand standards.
• Manage revenue goals and ensure compliance with budgets.

Skills

Guest services

Team leadership

Operational strategy development

Customer satisfaction management

Education

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Job description

Description

JOB SUMMARY

This role functions as the strategic business leader of Hotel Operations for the Mina Seyahi Complex with responsibilities spanning Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Loss Prevention. Working closely with department heads the position develops and implements operational strategies that align with brand service standards and initiatives. It ensures that operations meet brand expectations, address customer needs, foster employee satisfaction, drive revenue growth, and maximize financial performance while nurturing positive owner relations. Additionally the role oversees key operational projects across the complex focusing on enhancing service delivery, improving efficiency and supporting long-term strategic goals. Through the development and execution of property-wide strategies the position ensures the delivery of exceptional products and services that meet or exceed the expectations of the brand’s target customers and employees while generating a strong return on investment.

CANDIDATE PROFILE

Education and Experience

2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major; 4 years experience in the guest services front desk, housekeeping, sales and marketing, management, operations or related professional area.

OR

4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management or related major; 2 years experience in the guest services front desk, housekeeping, sales and marketing, management, operations or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy, rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular ongoing communication is happening in Operations (e.g. pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand‑up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an open‑door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change ensures brand and regional business initiatives are implemented and communicates follow‑up actions to team as necessary.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience: Director